HR Operations Administrator

Akamai Technologies

HR Operations Administrator managing Americas Employee Support profile and various processes. Aiming to improve and modify processes within a dynamic technology company.

Posted 7/2/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $47,100 - $84,900 per yearWebsite

Tech Stack

Tools & technologies

CloudOracleServiceNow

About the role

Key responsibilities & impact

Responding to HR general questions from employees through a ticketing system
Working in partnership with Benefits, Employee Relations, HRBP's, Payroll, and others to respond to inquiries
Supporting HR systems in partnership with IT to ensure system upgrades and system changes are implemented successfully
Participating in and leading HR projects and special programs
Managing full lifecycle of leave of absences and working with stakeholders (Employee Relations, HRBP, Payroll, etc.) to ensure fulfillment and compliance
Managing the full lifecycle of accommodations and working collaboratively with stakeholders (e.g. Employee Relations, Facilities, IT, etc.) to ensure fulfillment and compliance for the request

Requirements

What you’ll need

2-3 years of HR Operations experience and a Bachelor's Degree in HR/Business or a related field
2+ years of direct Leave of Absence and Accommodation experience
Exceptional written, verbal communication, presentation, and negotiation skills
Understanding HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end
Experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.)
Working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud)
Project management skills and adapting quickly to changes

Benefits

Comp & perks

Health insurance
401K savings plan
Company holidays
Vacation (in the form of PTO)
Sick time
Family friendly benefits including parental leave
Employee assistance program with a focus on mental and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Processes UnderstandingLeave of Absence ExperienceAccommodation ExperienceProject ManagementCase Management Systems Knowledge

Soft Skills

Written CommunicationVerbal CommunicationPresentation SkillsNegotiation Skills