Senior Cloud Support Engineer

Akamai Technologies

Senior Cloud Support Engineer responsible for investigating and resolving technical issues in Akamai's Cloud Compute platform. Collaborating with teams to enhance support capabilities and ensure system reliability.

Posted 6/1/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

CloudDNSFirewallsKubernetesLinux

About the role

Key responsibilities & impact

Act as the technical escalation point for mission-critical production customers.
Investigate complex issues escalated from Core Support through to resolution.
Collaborate with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues.
Work with our Incident team to address emerging issues with our platform and services.
Create training, documentation, and knowledge-sharing sessions informed by patterns discovered during escalated investigations.
Facilitate mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.

Requirements

What you’ll need

Bring 5+ experience in a technical role or 3+ experience directly with a major cloud hosting provider.
Have experience working directly with customers in person and via written communication in a technical support engineer capacity.
Demonstrate excellent collaboration abilities and uphold a customer-focused approach in resolving issues, emphasizing effort reduction, ownership, and team communication.
Provide consistent feedback to peers and other teams. Exhibit advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, object storage.
Manage AI infrastructures, operate AI systems, utilize AI storage solutions like VAST, and resolve issues within Cloud Computing products and infrastructure.
Communicate professionally with customers, collaborate with internal stakeholders, and utilize observability tools to analyze and resolve customer-impacting issues.

Benefits

Comp & perks

We support your health, well-being, finances, and life beyond work.
FlexBase program adapts to your job's needs, allowing work from home, in an office, or a combination of both.

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Hard Skills & Tools

troubleshootingnetworkingDNSfirewallsLinuxKubernetesAPIsobject storageAI infrastructuresCloud Computing

Soft Skills

collaborationcustomer-focusedcommunicationmentorshipfeedbackproblem-solvingownershipteam communicationtrainingdocumentation