Engagement Manager

Akamai Technologies

Engagement Manager maximizing customer value for Fortune 100 financial institutions. Managing projects, strategies, and solutions in a customer-facing role with a focus on cloud services.

Posted 5/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $100,700 - $181,300 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

web developmentsecurity technologiesproject managementaccount strategycustomer successconsulting processtechnical project deliveryarchitecting solutionsprogram managementteam leadership

Soft Skills

communicationpresentation skillsteam playerindependent workrelationship buildingcross-functional collaborationculture of excellencecustomer advisoryteam synergyproblem-solving

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in MISBachelor's Degree in Engineering

Industry Keywords

web performancecustomer-facing roleremote teamtechnical customer projectsservices and solutionsproject pipelineconsultingtechnical advisorcustomer valuesolution architecture

About the role

Key responsibilities & impact

Owning program management and playing a trusted advisor that customers get the most value out of solutions
Being an expert and technical advisor to architect and manage the web performance and security solutions
Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline
Leading a cross functional team and developing a culture of excellence to empower and encourage team synergy
Partnering with sales and pre-sales to help expand the use of services and solutions

Requirements

What you’ll need

Have 5 years of relevant experience and a Bachelor's Degree in Computer Science, MIS, Engineering, or its equivalent
Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
Have experience managing and delivering large technical customer projects successfully
Have experience in web development and security technologies, methodologies and languages
Have excellent communication and presentation skills and articulate technical information in an easy to understand manner
Be a team player with an ability to work independently and as a part of a remote team

Benefits

Comp & perks

healthcare
401K savings plan
company holidays
vacation (in the form of PTO)
sick time
family friendly benefits including parental leave
employee assistance program including a focus on mental and financial wellness