Support Delivery Manager, French

Akamai Technologies

Support Delivery Manager responsible for managing strategic accounts and providing customer support in French. Collaborating with various teams to ensure customer satisfaction and resolve incidents.

Posted 5/21/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction
Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers
Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations
Driving incident reviews and introduction of resulting process improvements
Managing problem prevention, often long-term, to help resolve repeated or systemic problems

Requirements

What you’ll need

Have extensive support experience working in account management or customer success role in a technical environment
Be well versed in how the internet works, it's networks and protocols e.g. TCP/IP , HTTP ,DNS, TLS/SSL
Have experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation techniques
Be familiar with crisis, problem, incident and/or escalation management
Have fluency in English and French.
Have an empathetic approach to customers, be creative, self-driven and passionate in shaping tailored support improvements

Benefits

Comp & perks

We support your health, well-being, finances, and life beyond work.
FlexBase adapts to your job's needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TCP/IPHTTPDNSTLS/SSLcloud computingcybersecurity incident managementattack mitigation techniquesincident managementproblem managementescalation management

Soft Skills

customer satisfactioncollaborationcreativityself-drivenempathycommunicationproblem preventionprocess improvementoperational efficiencytrust