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Akamai Technologies

Senior Cloud Support Engineer

Akamai Technologies

Senior Cloud Support Engineer at Akamai resolving technical issues and ensuring cloud system security for the Japanese market. Actively engaging with clients and internal teams while mentoring support staff.

Posted 5/21/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies
AWSAzureCloudDNSTCP/IP

About the role

Key responsibilities & impact
  • Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
  • Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
  • Acting as the main contact to proactively analyze and solve technical issues.
  • Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
  • Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

Requirements

What you’ll need
  • Have relevant experience in a similar Cloud Support role.
  • Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
  • Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
  • Demonstrate experience with layer 3 and 4 technologies.
  • Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
  • Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.

Benefits

Comp & perks
  • We support your health, well-being, finances, and life beyond work.
  • FlexBase adapts to your job's needs
  • It's not about telling employees where to work; it's about supporting employees to do their best work.
  • We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

ATS Keywords

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Hard Skills & Tools
cloud supportAWSAzureTCP/IPDNSHTTPHTTPSTLSVPNlayer 3 and 4 technologies
Soft Skills
mentorshipknowledge sharingproblem-solvingcollaborationrelationship buildinginfluenceengagementcommunication