Cloud Support Engineer II

Akamai Technologies

Cloud Support Engineer partnering with customers and collaborating with teams for technical issue resolution. Ensuring customer satisfaction and driving solutions across diverse environments.

Posted 5/6/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSTCP/IP

About the role

Key responsibilities & impact

Partnering with our customers as an extension of their IT, engineering, and DevOps organizations
Primary point of contact to resolve a broad range of technical issues
Ensuring customers remain happy with our products and services
Working with customers to own and solve their technical problems
Acting as the main contact to proactively analyze and solve technical issues
Collaborating with internal cross-functional teams to drive problems to resolution

Requirements

What you’ll need

4 to 7 years of experience in a similar role
Understanding of VPN & Proxies
Understanding of cloud provider ecosystems such as AWS, Azure, etc
Understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS
Experience with layer 3 and 4 technologies
Natural ability to engage, influence, and build trusted relationships with customers in difficult environments

Benefits

Comp & perks

Professional development opportunities
Mentoring programs
Internal events like the APEX Expo
Tools such as Linkedin Learning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VPNProxiesAWSAzureTCP/IPDNSHTTPHTTPSTLSlayer 3 technologies

Soft Skills

engagementinfluencerelationship buildingproblem solvingcustomer service