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Senior Systems Support Engineer
Akamai TechnologiesSenior Systems Support Engineer managing Azure applications and providing team mentorship. Collaborating for effective resolutions and enhancing system monitoring.
Tech Stack
Tools & technologiesAzureCloudLinuxPythonSQL
About the role
Key responsibilities & impact- Providing support and mentorship to SAAS/Linux/on-premises application engineers within the team.
- Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems.
- Understanding architecture, establishing processes, and analyzing technical issues on on-premises and cloud applications.
- Obtaining certification in Azure
- Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes
Requirements
What you’ll need- Possess 6+ years of experience in Systems Support with Azure
- Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure OpenAI service architectures
- Understand LLM lifecycle management, monitor token usage, implement rate-limiting strategies, and support Anthropic Claude or comparable LLMs effectively.
- Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, and Python
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Have experience providing technical solutions & support to Enterprise customers.
- Exhibit availability, a responsive mindset, demonstrate communication and collaboration skills, and build trusting relationships effectively
Benefits
Comp & perks- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AzureAzure InfrastructureAzure AI FoundryAzure OpenAILinuxSQLCloud TechnologiesShellBashPython
Soft Skills
mentorshipproblem resolutioncommunicationcollaborationavailabilityresponsive mindsettrust building
Certifications
Azure certification