Technical Account Manager II, Microsegmentation

Akamai Technologies

Technical Account Manager II managing large deployment processes and enhancing security strategies at Akamai Enterprise Security. Building customer relationships and delivering innovative outcomes through technical guidance.

Posted 4/28/2026full-timeCambridge • Massachusetts, Texas • 🇺🇸 United StatesSeniorLead💰 $88,900 - $160,100 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxVMware

About the role

Key responsibilities & impact

Being the focal point for technical vendor related issues in front of the customer
Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
Monitoring performance to determine how well the systems are running and what improvements can be made
Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

Requirements

What you’ll need

Have a High School / Bachelor's degree in Computer Science, Engineering, or another related field or its equivalent
Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
Have experience with microsegmentation platforms, EDR, or network security and Zero trust products
Have experience working with cloud platforms (AWS, Azure, GCP)
Be Familiar with virtualization (VMware, Hyper-V)
Possess experience working with Kubernetes is advantageous.
Have understanding of networking, security, and operating systems (Linux/Windows)
Demonstrate expertise in account management with effective communication abilities.

Benefits

Comp & perks

healthcare
401K savings plan
company holidays
vacation (in the form of PTO)
sick time
family friendly benefits including parental leave
employee assistance program including a focus on mental and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

microsegmentationEDRnetwork securityZero trustcloud platformsAWSAzureGCPvirtualizationKubernetes

Soft Skills

customer satisfactioneffective communicationaccount management