Akamai Technologies

Associate Server Tech Services Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

DNSLinuxPerlPythonTCP/IPUnix

About the role

  • Ensure the health of our server infrastructure.
  • Remotely diagnose and resolve hardware and Layer 1/2 network issue.
  • Collaborate with ISPs, field technicians, and internal teams to minimize downtime and maintain platform availability.
  • Diagnose and coordinate server hardware repairs and manage hardware assets.
  • Troubleshoot basic network issues (Layer 1 & 2) and escalate as needed.
  • Collaborate with ISPs, vendors, and field engineers to resolve issues and return faulty equipment.
  • Work closely with hardware engineering to identify recurring hardware faults.
  • Track hardware failure trends & proactively report findings.
  • Document operational processes and recommend improvements.
  • Build expertise in Akamai's server architecture and tools.

Requirements

  • Have bachelor's degree in technology field & experience with server hardware & fault diagnosis.
  • Have understanding of networking (IP, DHCP, VLANs, TCP/IP, DNS) & with server components (HDD, RAM, RAID, etc.).
  • Have hands-on with Linux/Unix CLI and OSI Model fundamentals.
  • Possess good analytical and troubleshooting skills & excellent communication and stakeholder management.
  • Shift coverage is for Thursday to Monday
  • Able to script in Python or Perl
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
server hardwarefault diagnosisnetworkingIPDHCPVLANsTCP/IPDNSLinuxPython
Soft Skills
analytical skillstroubleshooting skillscommunicationstakeholder management
Certifications
bachelor's degree in technology