Engagement Manager

Akamai Technologies

Engagement Manager maximizing customer value and retention at Akamai through strategic relationships and innovative solutions. Fostering communication and collaboration within the Government Services team.

Posted 4/16/2026full-timeReston • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $100,700 - $181,300 per yearWebsite

About the role

Key responsibilities & impact

Establishing key strategic relationships, building and maintaining a project pipeline and delivering customer targets effectively
Partnering with pre-sales to educate customers on Akamai services and solutions
Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
Being the central point of contact for the customer and cross-functional teams
Owning program management and being a trusted advisor, ensuring customers get maximum value out of Akamai solutions

Requirements

What you’ll need

Have 2yrs of experience and U.S. CITIZENSHIP due to legal requirements of our customer base
Demonstrate an understanding of consulting process to identify the best solutions and ensure customer success
Show experience managing and delivering technical customer projects successfully
Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
Be a natural communicator with an ability to build trusting relationships and ensuring customer success
Be a team player with an ability to work independently and as part of a remote team
Possess an excellent technical aptitude and a desire to constantly learn new technologies

Benefits

Comp & perks

healthcare
401K savings plan
company holidays
vacation (in the form of PTO)
sick time
family friendly benefits including parental leave
employee assistance program including a focus on mental and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementconsulting processnetwork technologiesweb performanceweb securitytechnical project managementcustomer project deliverytechnical aptitude

Soft Skills

communicationrelationship buildingcustomer successteam playerindependent worktrust buildingcustomer satisfactioncustomer retentiongrowth mindset