Akamai Technologies

Senior Technical Account Manager, Microsegmentation

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

Cyber SecurityFirewallsLinuxPython

About the role

  • Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value
  • Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution
  • Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics
  • Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success
  • Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health
  • Working remotely with our customers, with the ability to travel on-site when required

Requirements

  • Have 7+ years of relevant experience in Enterprise Networking, CyberSecurity, or DevOps, in a customer-facing role
  • Demonstrate a working knowledge of networking protocols, firewalls, and basic cybersecurity principles
  • Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)
  • Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers
  • Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies
  • Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networking protocolsfirewallscybersecurity principlestroubleshootingdeploymentWindowsLinuxscriptingAPIPython
Soft Skills
communication skillspresentation skillsrelationship buildingcustomer advocacycollaborationoperational excellenceproblem-solvingpassion for learningbusiness communicationembracing new technologies
Certifications
CISSPCCSPCISMCEHCCIE SecurityGIAC GCIAGIAC GCIHGIAC GCEDGIAC GMON