Systems Support Engineer

Akamai Technologies

Systems Support Engineer overseeing support for cloud and on-premises applications at Akamai. Collaborating with stakeholders and troubleshooting issues to deliver effective resolutions.

Posted 4/11/2026full-timeRemote • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureCloudLinuxPythonSQL

About the role

Key responsibilities & impact

Oversee support for cloud and on-premises applications.
Collaborate with stakeholders and teams to understand IT application needs.
Troubleshoot issues, guide the team, and deliver effective resolutions.

Requirements

What you’ll need

Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure openAI service architectures.
Support Anthropic Claude or similar large language models effectively through relevant experience.
Understand LLM lifecycle management, token monitoring, and implementing rate-limiting strategies effectively for optimal system performance and resource allocation.
Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, Python.

Benefits

Comp & perks

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Azure InfrastructureAzure AI FoundryAzure openAI service architecturesLinuxSQLCloud TechnologiesConfiguration Management toolsShellBashPython

Soft Skills

collaborationtroubleshootingguidancecustomer satisfactionmeeting KPIsmeeting SLAs

Certifications

bachelor's degree in computer sciencebachelor's degree in Engineering