Akamai Technologies

Systems Support Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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Tech Stack

AzureCloudLinuxPythonSQL

About the role

  • Oversee support for cloud and on-premises applications.
  • Collaborate with stakeholders and teams to understand IT application needs.
  • Troubleshoot issues, guide the team, and deliver effective resolutions.

Requirements

  • Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
  • Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure openAI service architectures.
  • Support Anthropic Claude or similar large language models effectively through relevant experience.
  • Understand LLM lifecycle management, token monitoring, and implementing rate-limiting strategies effectively for optimal system performance and resource allocation.
  • Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
  • Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, Python.
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Azure InfrastructureAzure AI FoundryAzure openAI service architecturesLinuxSQLCloud TechnologiesConfiguration Management toolsShellBashPython
Soft Skills
collaborationtroubleshootingguidancecustomer satisfactionmeeting KPIsmeeting SLAs
Certifications
bachelor's degree in computer sciencebachelor's degree in Engineering