Customer Success Manager – Microsegmentation
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: Italy
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Tech Stack
About the role
- Building relationships with our clients to understand their needs to ensure their success
- Helping our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their life cycle
- Ensuring Guardicore customer success while maintaining high customer satisfaction throughout all interactions with Guardicore
- Working remotely with our customers with the ability to travel on-site when required
Requirements
- 3+ years of experience of B2B SaaS customer success or technical account management
- Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
- Be a self-starter with the ability to manage multiple projects simultaneously
- High communication and presentation skills
- Excellent spoken & written English
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaStechnical account managementtroubleshootingsoftware deploymentcloud computingon-premises solutions
Soft Skills
relationship buildingcustomer successcustomer satisfactionself-starterproject managementcommunication skillspresentation skillsspoken Englishwritten English