Community Manager
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $105,400 - $189,600 per year
About the role
- Building and moderating a high-energy community on Discord, ensuring it remains a helpful, safe, and engaging space for technical discussion
- Developing and executing a social media strategy that drives engagement and keeps our community informed on the latest trends and updates
- Identifying and collaborating with industry influencers and key opinion leaders to expand our reach and build credibility within the ecosystem
- Organizing and managing community initiatives such as contributor programs, beta testing groups, and developer recognition awards
- Engaging with the community in person at events, conferences, and local meetups to strengthen relationships and represent the brand
- Planning and executing virtual meetups, AMAs (Ask Me Anythings), and community-led workshops to foster knowledge sharing
- Tracking and reporting on community health metrics, sentiment, and growth to inform broader marketing and produce strategies
- Acting as a tireless advocate for the community internally, ensuring their feedback and needs are communicated to product and engineering teams
Requirements
- Have a Bachelor's Degree and 8 years of experience or its equivalent
- Have a proven track record of managing and growing online communities, particularly on Discord and technical social media platforms (X/Twitter, LinkedIn, etc.)
- Have experience identifying, reaching out to, and managing relationships with technical influencers and content creators
- Be a natural communicator with the ability to navigate complex community dynamics with empathy and professionalism
- Have experience organizing and hosting both virtual and in-person community events, meetups, or hackathons
- Be proactive in launching new initiatives that reward community participation and foster a sense of belonging
- Understand the developer mindset and be comfortable engaging in technical or semi-technical discussions
- Enjoy working in a fast-paced environment and managing multiple community channels simultaneously
Benefits
- Healthcare
- 401K savings plan
- Company holidays
- Vacation (in the form of PTO)
- Sick time
- Family friendly benefits including parental leave
- Employee assistance program including a focus on mental and financial wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementsocial media strategyevent organizationcommunity health metricstechnical discussioninfluencer collaborationcontent creationcommunity initiativesvirtual meetupshackathons
Soft Skills
communicationempathyprofessionalismrelationship managementproactivityadaptabilityteam advocacyengagementproblem-solvingleadership
Certifications
Bachelor's Degree