Engagement Manager
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudGoogle Cloud Platform
About the role
- Maximize value, retention and growth throughout the customer life-cycle.
- Help to build, innovate and evolve customers' performance, cloud computing and security strategies.
- Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus.
- Act as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers - leading cross-functional stakeholders, navigating complex challenges, and driving high-impact outcomes.
- Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services.
- Maximize customer satisfaction, retention, and growth based on the customer's needs and business requirements.
- Be the central point of contact for the customer and lead account team to deliver customer success.
- Respond to escalations when various program management issues arise and operational improvements to mitigate future risks.
- Ensure customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs.
Requirements
- Be a customer advocate passionate about delivering technical solutions
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Experience working with cloud computing (AWS, GCP, Azure, etc), network technologies, web performance or media related technologies, methodologies and/or architectures
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team
- Fluent in Japanese and Conversational in English
Benefits
- Development opportunities
- Programs such as GROW and Mentoring
- Internal events like the APEX Expo
- Tools such as Linkedin Learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud computingAWSGCPAzurenetwork technologiesweb performancemedia related technologiesprogram managementproject management
Soft skills
customer advocacycommunication skillsrelationship buildingteam playercollaborationprioritizationproblem solving