Akamai Technologies

Senior Engagement Manager

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts • 🇺🇸 United States

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Salary

💰 $126,700 - $263,300 per year

Job Level

Senior

Tech Stack

CloudDNS

About the role

  • Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Educating customers on and empowering their adoption of Akamai's products and services to support account growth
  • Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks

Requirements

  • 12 years of relevant experience and a Bachelor's degree or its equivalent
  • Demonstrate an understanding of the consulting process and building relationships to ensure customer success
  • Show experience of managing and delivering large technical customer projects successfully
  • Be knowledgeable on Devops, web development, web performance and information security technologies such as HTTPS, DNS
  • Have experience with internet technologies and processes related to application architectures and information security including cloud/hybrid/SaaS environments
  • Demonstrate excellent written, verbal and presentation skills including communicating complex technical content to a range of audiences
Benefits
  • Healthcare
  • 401K savings plan
  • Company holidays
  • Vacation (in the form of PTO)
  • Sick time
  • Family friendly benefits including parental leave
  • Employee assistance program including a focus on mental and financial wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical program managementDevOpsweb developmentweb performanceinformation securityHTTPSDNScloud environmentshybrid environmentsSaaS
Soft skills
relationship buildingcustomer successcommunicationpresentation skillsproblem-solvingleadershipindependenceeducational skillsoperational improvementescalation management