Customer Success Manager

• Being the primary trusted point of contact to key customer stakeholders, building relationships and customer success
• Managing daily account ownership, conducting meetings (in-person & remote), addressing escalations, and leading QBRs.
• Increasing solution adoption by partnering with customer stakeholders on product usage optimization, enablement & relevant event participation
• Creating success plans to help customers adopt and operationalize Akamai products, achieving their business objectives
• Monitoring customer health and usage to identify risks to adoption, renewals and expansions
• Contributing to optimal conditions for successful renewals and account growth while partnering with the Sales team

Customer Success Manager II

Customer Success Manager

Global Omnichannel Customer Engagement Lead

Area VP, Customer Success