Ajaib

Customer Success Operations Intern

Ajaib

internship

Posted on:

Location Type: Hybrid

Location: South Jakarta • Indonesia

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Job Level

Entry Level

About the role

  • - Monitor and track all incoming complaints and mass case escalation issues to ensure 100% visibility and timely resolution.
  • - Update and maintain real-time case statuses in internal trackers, including Google Sheets and Slack threads, ensuring data accuracy.
  • - Actively follow up and provide reminders to relevant internal teams regarding pending or unclosed cases to meet service-level agreements (SLAs).
  • - Draft communication responses for compliance approval, including call scripts and email templates, to ensure professional and legally sound user interactions.
  • - Support the Customer Success team in various administrative tasks to maintain overall operational excellence.

Requirements

  • - Final-year student or Fresh Graduate from any major (Business Administration, Communications, or related fields are a plus).
  • - Meticulous and organized, with a strong attention to detail and a "no-error" mindset. Able to manage repetitive tasks with high accuracy and consistency.
  • - Proficient in Google Sheets / Microsoft Excel (basic to intermediate level for data tracking).
  • - Strong written communication skills, with the ability to draft clear and professional messages.
  • - Fast learner who can adapt quickly to a high-volume, high-pressure, and fast-paced startup environment.
  • - Strong time management and proactive follow-up skills to ensure tasks are completed from end-to-end.
  • **Good-to-have**
  • - Basic understanding of Indonesian fintech or investment regulations (OJK/Bappepti).
  • - Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk) or prior experience in a Customer Success role.
Benefits
  • Join us as we make magic happen to increase Indonesia’s financial inclusion!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google SheetsMicrosoft Excel
Soft Skills
attention to detailorganizational skillswritten communicationtime managementproactive follow-upadaptabilityability to manage repetitive tasks