Aiwyn

Project Manager

• Lead end-to-end client implementations, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
• Own project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
• Serve as the primary customer point of contact during implementation, building trusted relationships and ensuring clients feel supported every step of the way.
• Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
• Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value.
• Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence.
• Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics.
• Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact.
• Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

Implementation Project Manager

Director

• Senior Director of Implementation to lead and grow our high-performing implementation team; focus on building strategy, strengthening processes, and guiding your team to deliver seamless, high-quality customer onboarding experiences. You’ll set the vision, coach your team to success, and ensure our customers’ transition from sales to go live with confidence, clarity, and satisfaction.\n• You'll collaborate closely with leaders across sales, customer success, support, and product to make sure every client gets the experience they deserve — one that is smooth, timely, and tailored to their needs.\n• As a fast-paced start up, Aiwyn leaders all roll up their sleeves to help get work done. This role will also focus on empowering your team, anticipating capacity needs, and creating the playbooks and strategies that make excellence repeatable.