Services Program Manager
Aiwyn
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
- Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
- Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
- Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value.
- Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence.
- Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics.
- Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact.
- Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.
Requirements
- 3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience).
- Strong organizational and communication skills; comfortable managing multiple projects at once.
- Demonstrated ability to lead customer-facing projects and deliver measurable outcomes.
- Experience working with cross-functional teams in dynamic environments.
- PMP, CSM, or similar certification is helpful but not required.
- Bachelor’s degree or equivalent work experience.
Benefits
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
- Remote, work-from-anywhere culture
- Flexible PTO
- World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
- Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject planningchange managementrisk managementperformance reportingimplementation experienceSaaStechnology servicescross-functional collaborationmeasurable outcomes
Soft Skills
organizational skillscommunication skillsleadershipstakeholder managementproblem-solvingcustomer engagementteam trainingadaptabilitycontinuous improvementclient partnership
Certifications
PMPCSMBachelor's degree