Aiwyn

Implementation Manager

Aiwyn

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Managing multiple Implementations at once
  • Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
  • Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
  • Manage activities, timelines, and dependencies for internal and external sharing ClickUp using our implementation project-management system.
  • Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software.
  • Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve.

Requirements

  • Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience
  • Has a deep-rooted passion for problem-solving and yearns for customer delight
  • Can take initiative and drive progress, even when all the answers are not yet in front of them
  • Has strong written and verbal communication skills with the ability to take complex situations and explain them simply.
  • Has previous experience with customer-facing Project Management, Onboarding, and Implementation
  • Is highly proficient in English, with excellent written grammar and spelling.
  • Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)
Benefits
  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSProject ManagementOnboardingImplementationProblem-solvingStakeholder management
Soft Skills
CommunicationCreative problem-solvingInitiativeCollaborationCustomer delight