Aiwyn

Implementation Manager

Aiwyn

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Go

About the role

  • You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners.
  • Onboard and educate new firms in using our software modules.
  • Advise firms on best operational practices when using Aiwyn’s software.
  • Provide the customer a transparent, supported experience as they go-live with our products.
  • Manage the Implementation process as the primary lead for interfacing with customers.
  • Configure systems based on chosen specifications and train firms on software usage.
  • Test the data flowing through the software.
  • Design and refine standard operating procedures and contribute to internal projects.

Requirements

  • Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience
  • Has a deep-rooted passion for problem-solving and yearns for customer delight
  • Can take initiative and drive progress, even when all the answers are not yet in front of them
  • Has strong written and verbal communication skills with the ability to take complex situations and explain them simply.
  • Has previous experience with customer-facing Project Management, Onboarding, and Implementation
  • Is highly proficient in English, with excellent written grammar and spelling.
  • Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)
Benefits
  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSimplementationonboardingproject managementsystem configurationdata testingstandard operating procedures
Soft Skills
problem-solvingcustomer delightinitiativecommunicationstakeholder management