Aiwyn

Customer Support Specialist

Aiwyn

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudSQL

About the role

  • Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience.
  • Assist in the setup, configuration, and optimization of our software for new and existing customers.
  • Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
  • Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings.
  • Manage and prioritize support tickets, ensuring timely and accurate resolutions.
  • Contribute to the development of support documentation, FAQs, and knowledge base articles.

Requirements

  • 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training
  • Excellent problem-solving skills with a proactive approach to troubleshooting.
  • Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
  • Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment.
  • Experience with structured query language (SQL)
  • Strong process-oriented mindset with a focus on continuous improvement and operational efficiency
  • Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes
  • Familiarity with SaaS platforms and cloud-based software solutions.
  • Experience with customer relationship management (CRM) systems including Zendesk and JIRA.
  • Strong understanding of accounting principles and experience with accounting or accounts receivable software.
Benefits
  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingstructured query language (SQL)SaaScloud-based softwareaccounting principlesaccounts receivable software
Soft Skills
problem-solvingcommunicationadaptabilitymulti-taskingprocess-oriented mindsetcontinuous improvementdata integrity