Quality Assurance Analyst, French Speaking
TP
Operations Agent, Hi-Tech
AIT Worldwide Logistics
full-time
Posted on:
Origin: • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide transportation services of all modes to a Global Key account including quoting, commencement in AIT systems, procurement, dispatch and conclusion/invoicing of shipments
- Act as the primary contact for designated customers and manage assigned projects
- Track and trace shipments daily and maintain notes and correct status codes in AIT systems
- Work closely with customer service teammates to provide turnover coverage during nights and weekends
- Quote and route freight across domestic and international transportation modes and services
- Answer phone calls and respond to e-mails in a timely manner (mailbox replies/actions within 1 hour)
- Manage daily tracking worksheet, resolve anomalies and proactively inform customers of issues
- Assist local sales and other offices with freight issues
- Collect, scan, and file all paperwork daily
- Ensure customers' and company's SLA’s, KPI’s & SOP’s are adhered to
- Execute Dangerous Goods shipments in compliance with laws and regulations when applicable
- Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements
Requirements
- Associates Degree or equivalent
- 3-5 years of experience (minimum 3 years)
- Experience in international operations is mandatory
- Freight forwarding experience preferred
- Special expertise in international air operations
- Experience with QMS compliance
- Ocean service liaison experience and report generation
- Ability to quote and route freight across multiple transportation modes
- Ability to execute Dangerous Goods shipments in compliance with applicable laws and regulations (as applicable)
- Strong customer service, vendor/agent relations, tracking & tracing, and problem resolution skills
- Proficient with shipment commencement, procurement, dispatch, and invoicing processes
