Operations

• Provide transportation services of all modes to a Global Key account including quoting, commencement in AIT systems, procurement, dispatch and conclusion/invoicing of shipments
• Act as the primary contact for designated customers and manage assigned projects
• Track and trace shipments daily and maintain notes and correct status codes in AIT systems
• Work closely with customer service teammates to provide turnover coverage during nights and weekends
• Quote and route freight across domestic and international transportation modes and services
• Answer phone calls and respond to e-mails in a timely manner (mailbox replies/actions within 1 hour)
• Manage daily tracking worksheet, resolve anomalies and proactively inform customers of issues
• Assist local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure customers' and company's SLA’s, KPI’s & SOP’s are adhered to
• Execute Dangerous Goods shipments in compliance with laws and regulations when applicable
• Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements

Operations Agent, Hi-Tech

Operations Support Manager

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Teamlead Operations

Teamlead, Operations, Outbound

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