Product Manager, Debit Card Disputes & Servicing
Navy Federal Credit Union
Job Level
Mid-LevelSenior
About the role
- Create and implement project plan, timeline and execution
- Update stakeholders with project status reports
- Review project schedule and initiate timely project meetings
- Manage resource planning and recruit external resources when required
- Conduct onsite audits and ensure projects carried out per SOW
- Ensure project quality and conduct post-project evaluations
- Provide clear directions and instructions to team members
- Manage goal setting, skill enhancement and staff performance reviews
- Investigate and resolve performance issues and employee concerns
- Provide training, support and ensure resources are properly trained
- Review resource planning with field service coordinator
- Maintain positive relationships to ensure customer service effectiveness
- Demonstrate outstanding customer service and workplace integrity
Requirements
- Create and implement project plans and timelines
- Manage project status reporting and stakeholder communication
- Resource planning and recruitment of external resources
- Conduct onsite audits and post-project evaluations
- Provide training, guidance, and performance reviews
- Investigate and resolve substandard performance
- Ensure compliance with company policies
- Maintain positive cross-team and customer relationships
