Customer Service – Booking Advisor

Aisle

Remote Customer Service Representative assisting clients with cruise and hotel bookings. Role involves delivering excellent customer service while working in a remote environment.

Posted 7/27/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Assist clients with selecting and booking hotel accommodations
Provide accurate information on hotel options, amenities, pricing, and availability
Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
Maintain accurate records of client interactions and bookings
Collaborate with team members to ensure a smooth client experience
Stay informed on travel trends and hotel offerings
Participate in virtual training sessions and team meetings

Requirements

What you’ll need

Strong communication and customer service skills
Professional, positive, and client-focused attitude
Ability to work independently and manage time effectively
Basic computer proficiency and reliable internet access
Interest in travel and hospitality
Previous experience in customer service, hospitality, or sales is beneficial but not required.

Benefits

Comp & perks

Remote work with flexible scheduling
Training and access to industry tools and resources
Supportive team environment and mentorship
Performance-based earning potential
Access to travel-related discounts and perks
Opportunities for personal and professional growth