Customer Support, Cruise Specialist

Aisle

Customer Support Cruise Specialist assisting clients with cruise planning and reservation coordination. A remote role providing seamless booking experiences with customer service focus.

Posted 7/27/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Assist clients with exploring cruise options, itineraries, and onboard experiences
Support the booking and confirmation process for cruise reservations
Respond to customer questions regarding destinations, cruise lines, and travel requirements
Review reservation details to ensure accuracy, including dates and traveler information
Maintain organized records of client bookings and communications
Provide timely follow-up and support before and after travel

Requirements

What you’ll need

Strong communication skills with a customer-first approach
Detail-oriented with the ability to stay organized
Comfortable using online systems and booking tools
Ability to work independently in a remote or structured environment
Customer service, hospitality, or administrative experience is helpful but not required

Benefits

Comp & perks

Structured onboarding and role-specific training
Access to cruise booking platforms and travel resources
Ongoing development and support
Flexible work environment
Collaborative and team-oriented culture