Provide Tier 2/Tier 3 operational support for Power BI and Power Platform solutions, including incident response, service requests, troubleshooting, and issue resolution.
Monitor the health, availability, and performance of Power BI reports, dashboards, datasets, dataflows, Power Apps, and Power Automate flows.
Investigate and resolve issues related to refresh failures, gateway connectivity, permissions, data source access, broken visualizations, application errors, and workflow failures.
Support production deployments and post-deployment validation for new or updated Power BI and Power Platform solutions.
Coordinate issue escalation with architects, engineers, Microsoft support, or other technical teams when needed.
Administer and support Power BI workspaces, apps, datasets, gateways, capacities, and access controls.
Support Power Platform environments, connectors, solutions, data loss prevention (DLP) policies, and environment-level settings in accordance with governance requirements.
Assist with user access provisioning, license validation, role assignments, and permission troubleshooting.
Maintain and support on-premises data gateways and connectivity between cloud services and enterprise data sources.
Perform routine maintenance activities including solution validation, credential updates, connector reviews, gateway checks, refresh schedule verification, and cleanup of stale or unused assets.
Validate backup, recovery, version control, and change-management procedures for supported solutions.
Support patching, platform updates, regression testing, and release readiness activities related to Power BI and Power Platform workloads.
Track recurring issues and recommend corrective actions to improve service stability and operational efficiency.
Enforce established governance standards for reporting, app development, workflow automation, sharing, and environment usage.
Support implementation and monitoring of security controls including workspace access, app sharing, data classification, connector restrictions, and DLP policy compliance.
Assist with audit readiness activities by maintaining operational records, access reviews, support logs, and system documentation.
Identify and escalate risks related to data exposure, unmanaged automation, unsupported connectors, or noncompliant solution configurations.
Respond to tickets, service requests, and operational inquiries in accordance with defined SLAs.
Provide end-user support and guidance for supported Power BI reports, dashboards, apps, and automations.
Document incidents, root causes, workarounds, known errors, and resolution steps in knowledge bases or operational runbooks.
Collaborate with service desk, platform owners, and business teams to prioritize and resolve production issues.

Requirements

2+ years of experience supporting Microsoft Power BI and/or Microsoft Power Platform solutions in a production environment.
Hands-on experience with Power BI Service, datasets, reports, dashboards, workspaces, refresh scheduling, and on-premises data gateways.
Hands-on experience supporting one or more Power Platform services, including Power Apps, Power Automate, Dataverse, or Power Pages.
Experience troubleshooting user access, permissions, connector issues, failed refreshes, and workflow execution errors.
Familiarity with Microsoft 365, Entra ID, and role-based access control concepts.
Understanding of IT service management processes including incident, problem, change, and request management.
Strong written and verbal communication skills with the ability to support both technical and non-technical users.
US Citizenship required.

Benefits

Competitive Salaries
Qualified Overtime
Paid Time Off (PTO)
Flexible Holiday Leave (88 hours per year)
Parental Leave
Immediate Healthcare: Medical, Dental, Vision, and Life Insurance
Employee Stock Ownership Plan (ESOP)
401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)
Tuition Reimbursement & Learning Allowance
Referral Bonus Program (up to $5k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Power BIPower PlatformPower AppsPower AutomateDataverseon-premises data gatewaystroubleshootingincident managementchange managementrefresh scheduling

Soft Skills

communicationproblem-solvingcollaborationuser supportdocumentation