AIS (Applied Information Sciences)

DevOps Engineer

• Responsible for the availability, performance, monitoring, and incident response, among other things, of the cloud platforms and services.
• Ensure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups and possible high availability setups.
• Manages uncaught exceptions, hardware degradation, networking problems, high usage of resources, or slow responses that could happen at any time.
• Uses metrics such as mean time to recover (MTTR) and mean time to failure (MTTF).
• Considered an emerging authority, who applies extensive technical expertise.
• Develops technical solutions to complex problems.
• Exercises considerable latitude in determining objectives and approaches to assignment.

Reliability Engineer

Full-stack Engineer

• Lead design and development of scalable, distributed, and secure software solutions/systems using cutting-edge cloud and data technologies.
• Define architectural framework, design technical standards, and guide development teams to achieve project goals.
• Oversee complex solution development and guide, train team members on architectural principles.
• Troubleshoot complex issues, monitor applications, and support production incident resolution.
• Create and manage unit and automation tests, ensuring test coverage and stability.
• Actively participate in code reviews to maintain high code quality.
• Mentor developers, promote best practices, and contribute to continuous development initiatives.
• Collaborate with DevOps and infrastructure teams to optimize resource usage and implement best practices for cloud-native development.
• 10% domestic travel within the east coast on a regular basis.

Senior Software Architect

Operations

• Own overall O&M service performance across Azure, Microsoft 365, endpoint management, identity, collaboration, messaging, security, and related operational workstreams.
• Drive teams to meet defined SLAs, KPIs, service levels, and customer commitments.
• Establish and enforce a consistent operating model for incident, request, problem, change, release, knowledge, and service level management.
• Hold technical and support teams accountable for responsiveness, quality, documentation, escalation discipline, and customer communication.
• Lead and mature help desk/service desk operations, including intake, triage, queue management, ticket routing, escalation, and backlog hygiene.
• Define and manage tiered support models across Level 1, Level 2, Level 3, engineering escalation, and vendor escalation.
• Monitor and improve key service desk metrics such as first-contact resolution, mean time to acknowledge, mean time to resolve, reopen rate, aged backlog, SLA compliance, customer satisfaction, and ticket deflection.
• Drive consistent use of ServiceNow or comparable ITSM tooling for tickets, workflows, dashboards, reporting, approvals, and audit trails.
• Provide operational leadership across Microsoft Azure and Microsoft 365 services, including monitoring, identity, endpoint management, collaboration, messaging, security, compliance, and platform reliability.
• Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations.
• Serve as a primary service delivery interface for customer stakeholders and program leadership.
• Build trust with customer leaders, technical teams, service desk stakeholders, and executive sponsors.
• Translate technical and operational data into clear business-relevant communication, including risk, impact, trends, mitigation plans, and decisions needed.
• Ensure O&M execution aligns with customer security, compliance, audit, and operational control requirements.
• Support operations in regulated DIB, federal, GCC High, Azure Government, CUI, or ITAR-sensitive environments as applicable.

Cloud Operations Manager – O&M Service Delivery Manager

• Lead the design and delivery of end-to-end AI and enterprise solutions, from business discovery through architecture, implementation, and production support
• Partner with business units, customers, and senior leadership to translate ambiguous requirements into scalable, outcome-driven systems
• Architect and implement LLM-based solutions, including document intelligence, retrieval systems, vector search, and AI-driven workflows
• Design modern cloud-native and distributed systems, including APIs, integrations, data models, and automation pipelines
• Re-engineer business processes to eliminate manual work, improve decision-making, and optimise operational efficiency
• Provide hands-on technical leadership, including coding, design reviews, mentoring, and engineering guidance
• Establish architecture standards, reusable patterns, and delivery frameworks to improve team scalability and consistency
• Advise stakeholders on technology strategy, trade-offs, risks, and implementation approaches across complex initiatives

Senior Software Engineer, Architect

Security Engineer

• Assist in implementing and maintaining system security controls in accordance with NIST SP 800-53, RMF, and agency security policies
• Support the Risk Management Framework (RMF) process, including documentation, security control implementation, and system authorization activities
• Help prepare and maintain security documentation such as SSPs, POA&Ms, and security assessment reports
• Participate in security testing and vulnerability assessments, including remediation tracking
• Collaborate with system engineers, developers, and ISSOs to ensure security requirements are integrated into system designs
• Monitor system compliance and support continuous monitoring activities
• Assist in identifying and mitigating security risks and vulnerabilities

Junior Information Systems Security Engineer

• Support documentation, testing, and ongoing review of system security controls
• Assist in ensuring systems are fully scoped with all components and technology stacks accurately inventoried.
• Help articulate the implementation of assigned security controls
• Support system decommissioning efforts, ensuring proper retirement or cancellation of systems
• Assist in achieving system authorizations (ATO) in a timely manner
• Contribute to continuous monitoring activities to ensure compliance consistency.

Junior Information System Security Officer

Cloud Engineer

• Design, deploy, and maintain Azure infrastructure solutions including compute, networking, storage, identity, monitoring, and security services.
• Build, configure, and support Kubernetes infrastructure in Azure, primarily using Azure Kubernetes Service (AKS).
• Engineer and maintain foundational Azure services including Virtual Networks and subnet design; Network security groups and routing; Private endpoints and service connectivity; Load balancers and application gateways; Azure DNS and hybrid connectivity; and Storage accounts and key management services.
• Deploy and manage AKS clusters, node pools, ingress, networking, scaling, upgrades, and cluster security configurations.
• Support container platform operations including Cluster provisioning, Workload scheduling and scaling, Logging and monitoring, Backup and recovery considerations, and Policy enforcement and namespace management.
• Implement infrastructure as code using tools such as Terraform, Bicep, or ARM templates.
• Develop and maintain CI/CD integration points for infrastructure and platform deployment pipelines.
• Collaborate with application teams to support container onboarding, platform requirements, and production readiness.
• Implement and support Azure governance controls including policy, role-based access control, tagging, and subscription/resource organization.
• Troubleshoot infrastructure, networking, and platform issues across Azure and Kubernetes environments.

Azure Engineer III – Cloud Infrastructure, Kubernetes

Data Engineer

• Design, build, and maintain scalable batch and near-real-time data pipelines using cloud-native services
• Develop and optimize data ingestion, transformation, and orchestration workflows across diverse data sources
• Build and maintain ELT/ETL frameworks to support analytics, reporting, and data science use cases
• Prepare, transform, and curate raw data into analytics-ready datasets for both technical and non-technical stakeholders
• Develop, deploy, and operate data products within Azure-based analytics platforms (e.g., Databricks, Synapse, Fabric)
• Implement data quality checks, monitoring, and observability to ensure data accuracy, reliability, and integrity
• Apply data governance, security, and privacy controls aligned with enterprise and regulatory standards
• Monitor data platform performance and proactively implement cost and performance optimizations
• Partner with data scientists, analysts, and analytics engineers to ensure trusted and timely access to data
• Design data solutions that are scalable, reusable, automated, and well-governed by default

Engineer

• Assess business, functional, and technical requirements for conference rooms, collaboration spaces, boardrooms, training rooms, and specialty meeting environments.
• Define and standardize hardware footprints for multiple Microsoft Teams Rooms configurations, including displays, cameras, microphones, speakers, room controllers, DSPs, switching, cabling, compute, and peripheral components.
• Develop room design standards and reference architectures that account for room size, acoustic conditions, furniture layouts, user workflows, and collaboration requirements.
• Evaluate and recommend AV and VTC hardware platforms compatible with Microsoft Teams Rooms and aligned to enterprise support, lifecycle, and budget considerations.
• Design end-to-end Microsoft Teams Rooms solutions, including logical configuration, physical room integration, device interoperability, and management considerations.
• Configure and support Microsoft Teams Rooms systems, including room accounts, device settings, peripherals, and integration with Microsoft 365 and Teams administration frameworks.
• Lead or support installation, implementation, testing, and cutover activities for conference room deployments.
• Troubleshoot AV, VTC, and Teams Rooms performance issues spanning audio quality, video quality, room control, device connectivity, user experience, and service integration.
• Collaborate with network, collaboration, identity, endpoint, facilities, and security teams to ensure room solutions meet enterprise standards and operational requirements.
• Produce and maintain design documents, bill of materials, implementation guides, standard operating procedures, as-built diagrams, and support documentation.

MS Teams Rooms AV/VTC Engineer

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization.
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
• Assist with session host provisioning, image updates, scaling support, and maintenance activities.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
• Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
• Respond to incidents, service requests, and operational alerts within defined service levels.
• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
• Execute approved changes in accordance with change management procedures and maintenance windows.
• Identify recurring issues and contribute to problem management and continuous service improvement efforts.

Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

Solutions Engineer

• Lead the architecture and technical design of Microsoft Teams Rooms solutions across executive conference rooms, huddle rooms, medium and large meeting rooms, training rooms, divisible spaces, boardrooms, and specialty collaboration environments.
• Define enterprise standards for room types, hardware footprints, peripheral selections, integration patterns, and support models for Microsoft Teams Rooms.
• Develop scalable reference architectures for AV/VTC-enabled conference spaces, including displays, cameras, microphones, speakers, DSPs, room controllers, compute platforms, switching, control interfaces, structured cabling, and supporting infrastructure.
• Evaluate and recommend Microsoft Teams Rooms-certified and compatible AV/VTC hardware platforms based on room size, user experience objectives, interoperability, lifecycle, cost, supportability, and enterprise constraints.
• Establish design principles and decision frameworks for room acoustics, microphone pickup, speaker coverage, display sightlines, camera framing, content sharing, and participant experience.
• Architect the end-to-end Microsoft Teams Rooms ecosystem, including room device configuration, Microsoft 365 integration, Teams administration, identity dependencies, management tooling, monitoring, and operational support considerations.
• Provide technical leadership for implementation and deployment efforts, ensuring room designs can be consistently executed across multiple sites and installation teams.
• Review floor plans, architectural drawings, equipment layouts, signal flow diagrams, and bills of material to validate room solutions before deployment.
• Develop and maintain architecture documents, room design standards, engineering diagrams, implementation patterns, support models, and governance artifacts.
• Serve as the escalation point and subject matter expert for complex AV/VTC and Teams Rooms design challenges, interoperability issues, and deployment blockers.