AIS (Applied Information Sciences)

Engineer

• Assess business, functional, and technical requirements for conference rooms, collaboration spaces, boardrooms, training rooms, and specialty meeting environments.
• Define and standardize hardware footprints for multiple Microsoft Teams Rooms configurations, including displays, cameras, microphones, speakers, room controllers, DSPs, switching, cabling, compute, and peripheral components.
• Develop room design standards and reference architectures that account for room size, acoustic conditions, furniture layouts, user workflows, and collaboration requirements.
• Evaluate and recommend AV and VTC hardware platforms compatible with Microsoft Teams Rooms and aligned to enterprise support, lifecycle, and budget considerations.
• Design end-to-end Microsoft Teams Rooms solutions, including logical configuration, physical room integration, device interoperability, and management considerations.
• Configure and support Microsoft Teams Rooms systems, including room accounts, device settings, peripherals, and integration with Microsoft 365 and Teams administration frameworks.
• Lead or support installation, implementation, testing, and cutover activities for conference room deployments.
• Troubleshoot AV, VTC, and Teams Rooms performance issues spanning audio quality, video quality, room control, device connectivity, user experience, and service integration.
• Collaborate with network, collaboration, identity, endpoint, facilities, and security teams to ensure room solutions meet enterprise standards and operational requirements.
• Produce and maintain design documents, bill of materials, implementation guides, standard operating procedures, as-built diagrams, and support documentation.

MS Teams Rooms AV/VTC Engineer

Operations

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization.
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
• Assist with session host provisioning, image updates, scaling support, and maintenance activities.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
• Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
• Respond to incidents, service requests, and operational alerts within defined service levels.
• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
• Execute approved changes in accordance with change management procedures and maintenance windows.
• Identify recurring issues and contribute to problem management and continuous service improvement efforts.

Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

Solutions Engineer

• Lead the architecture and technical design of Microsoft Teams Rooms solutions across executive conference rooms, huddle rooms, medium and large meeting rooms, training rooms, divisible spaces, boardrooms, and specialty collaboration environments.
• Define enterprise standards for room types, hardware footprints, peripheral selections, integration patterns, and support models for Microsoft Teams Rooms.
• Develop scalable reference architectures for AV/VTC-enabled conference spaces, including displays, cameras, microphones, speakers, DSPs, room controllers, compute platforms, switching, control interfaces, structured cabling, and supporting infrastructure.
• Evaluate and recommend Microsoft Teams Rooms-certified and compatible AV/VTC hardware platforms based on room size, user experience objectives, interoperability, lifecycle, cost, supportability, and enterprise constraints.
• Establish design principles and decision frameworks for room acoustics, microphone pickup, speaker coverage, display sightlines, camera framing, content sharing, and participant experience.
• Architect the end-to-end Microsoft Teams Rooms ecosystem, including room device configuration, Microsoft 365 integration, Teams administration, identity dependencies, management tooling, monitoring, and operational support considerations.
• Provide technical leadership for implementation and deployment efforts, ensuring room designs can be consistently executed across multiple sites and installation teams.
• Review floor plans, architectural drawings, equipment layouts, signal flow diagrams, and bills of material to validate room solutions before deployment.
• Develop and maintain architecture documents, room design standards, engineering diagrams, implementation patterns, support models, and governance artifacts.
• Serve as the escalation point and subject matter expert for complex AV/VTC and Teams Rooms design challenges, interoperability issues, and deployment blockers.

MS Teams Rooms AV/VTC Solution Architect

Full-stack Engineer

• Work in a team with other smart AIS employees using cutting edge technologies to solve challenging business problems
• Build elegant, scalable, extensible, cost-effective solutions with an eye towards innovation and agility
• Utilize problem-solving and decision-making skills to understand client pain points and to self- troubleshoot as challenges arise
• Collaborate with other members of the development team and project managers to deliver solutions that surpass client expectations while meeting deadlines and budgets
• Work in an agile environment with participation in daily stand-ups/scrum
• Design, write, test, troubleshoot, and document application code
• Learn new technologies and be aware of industry standards, best practices, and trends

Junior Software Engineer

Software Engineer

• Architect and develop scalable, high-performance analytics and data processing systems
• Design and optimize complex database queries and data pipelines
• Perform data migration, preparation, modeling, and indexing for analytics platforms
• Collaborate with cross-functional teams to deliver integrated data solutions
• Mentor junior developers and promote development best practices
• Engage directly with customers to gather requirements and present technical solutions
• Contribute to written deliverables and technical documentation

Senior Developer, Analytics

• Collaborate with cross-functional teams to deliver features and enhancements in two-week Agile sprints
• Gather requirements, design, develop, test, and deploy application components
• Build scalable, high-performance, and highly available front-end and back-end services
• Develop and support microservices using REST and GraphQL
• Troubleshoot and resolve complex system and application issues
• Apply DevSecOps best practices throughout the software development lifecycle
• Communicate effectively with team members, customers, and other technical teams
• Respond to evolving customer requirements within tight delivery timelines

Senior Full Stack Developer

DevOps Engineer

• Collaborate with cross-functional teams to automate builds and releases over 2–4 week sprints
• Design, build, and maintain secure, flexible, and high-performance CI/CD pipelines
• Support deployment automation across multiple environments
• Diagnose and resolve complex DevSecOps and deployment issues
• Implement deployment strategies and automated testing
• Work closely with developers, security professionals, and stakeholders
• Monitor and support deployments, demonstrating flexibility in work hours as needed
• Communicate effectively with technical teams and customers

Senior DevSecOps Engineer

Data Engineer

• Collaborate with Agile teams to deliver data solutions in two-week sprints
• Design, implement, test, and maintain data pipelines and backend services
• Develop scalable, high-performance, and highly available ETL solutions
• Support microservices integration using REST, SOAP, or GraphQL
• Diagnose and resolve complex system and data issues
• Work with customers and internal teams to refine data requirements
• Support DevSecOps pipelines and automated deployments

Cloud Engineer

• Administer and support Microsoft Entra ID identity services across Azure and Microsoft 365 environments.
• Configure and maintain Azure B2B / Entra External ID collaboration capabilities for guest users, partner access, and cross-tenant collaboration.
• Support identity and access management functions including User and group administration; Group-based access assignment; Role-based access control (RBAC); Administrative role delegation; Access reviews; and Entitlement management.
• Implement and support identity security controls including Multi-factor authentication (MFA); Conditional Access; Identity protection policies; Self-service password reset (SSPR); and Authentication methods management.
• Support onboarding, access provisioning, lifecycle management, and offboarding processes for internal and external identities.
• Configure and troubleshoot guest access and collaboration settings across Microsoft 365 and Azure-integrated applications.
• Support governance of external identities, including invitation workflows, guest user restrictions, terms of use, and periodic access validation.
• Assist with design and implementation of least privilege and Zero Trust aligned access models.
• Support application access integration using enterprise applications, SSO, federation, and claims-based access where applicable.

Cloud Engineer II – Identity, Entra, B2B Collaboration

Infrastructure Engineer

• Architect scalable and secure systems
• Develop and optimize data pipelines
• Ensure high performance, reliability and data integrity
• Collaborate with architectural teams and build strategic partnerships
• Engage in projects that make a meaningful difference for clients and communities

Senior Infrastructure Engineer

• Design, configure, and administer Microsoft Purview compliance capabilities across the Microsoft 365 environment.
• Implement and support eDiscovery Standard and Premium workflows, including: Case creation and management, Custodian and non-custodial data source identification, Legal hold configuration, Search and collection design, Review set preparation, Export and handoff support.
• Perform and support Content Search, Audit, and Communication/Collaboration data investigations across Exchange Online, SharePoint Online, OneDrive, Teams, and other supported M365 workloads.
• Design and manage retention labels, retention label policies, retention policies, and records management configurations aligned with business, legal, and regulatory requirements.
• Support implementation of sensitivity labels and Microsoft Information Protection integrations where they intersect with compliance and governance objectives.
• Configure and support Data Loss Prevention (DLP) policies for Microsoft 365 workloads, including tuning, testing, and operational troubleshooting.
• Assist legal, compliance, and information governance teams with preservation, collection, defensibility, and chain-of-custody-oriented processes within Microsoft 365 tooling.
• Support investigation workflows using Microsoft Purview Audit and related compliance telemetry.
• Collaborate with security, messaging, collaboration, and identity teams to ensure Purview solutions align with enterprise architecture and access controls.
• Develop operational runbooks, standard operating procedures, governance standards, and technical documentation.
• Support role-based access control, least privilege, and administrative segmentation within the Purview and Microsoft 365 compliance ecosystem.
• Participate in roadmap planning for information governance, data protection, and compliance modernization initiatives.
• Provide Tier 3 support and troubleshooting for escalated Purview, eDiscovery, retention, and compliance policy issues.

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization.
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
• Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
• Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.
• Respond to incidents, service requests, and operational alerts within defined service levels.
• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
• Execute approved changes in accordance with change management procedures and maintenance windows.
• Identify recurring issues and contribute to problem management and continuous service improvement efforts.
• Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
• Provide after-action documentation and operational reporting as needed.

• Provide Tier 2/Tier 3 operational support for Power BI and Power Platform solutions, including incident response, service requests, troubleshooting, and issue resolution.
• Monitor the health, availability, and performance of Power BI reports, dashboards, datasets, dataflows, Power Apps, and Power Automate flows.
• Investigate and resolve issues related to refresh failures, gateway connectivity, permissions, data source access, broken visualizations, application errors, and workflow failures.
• Support production deployments and post-deployment validation for new or updated Power BI and Power Platform solutions.
• Coordinate issue escalation with architects, engineers, Microsoft support, or other technical teams when needed.
• Administer and support Power BI workspaces, apps, datasets, gateways, capacities, and access controls.
• Support Power Platform environments, connectors, solutions, data loss prevention (DLP) policies, and environment-level settings in accordance with governance requirements.
• Assist with user access provisioning, license validation, role assignments, and permission troubleshooting.
• Maintain and support on-premises data gateways and connectivity between cloud services and enterprise data sources.
• Perform routine maintenance activities including solution validation, credential updates, connector reviews, gateway checks, refresh schedule verification, and cleanup of stale or unused assets.
• Validate backup, recovery, version control, and change-management procedures for supported solutions.
• Support patching, platform updates, regression testing, and release readiness activities related to Power BI and Power Platform workloads.
• Track recurring issues and recommend corrective actions to improve service stability and operational efficiency.
• Enforce established governance standards for reporting, app development, workflow automation, sharing, and environment usage.
• Support implementation and monitoring of security controls including workspace access, app sharing, data classification, connector restrictions, and DLP policy compliance.
• Assist with audit readiness activities by maintaining operational records, access reviews, support logs, and system documentation.
• Identify and escalate risks related to data exposure, unmanaged automation, unsupported connectors, or noncompliant solution configurations.
• Respond to tickets, service requests, and operational inquiries in accordance with defined SLAs.
• Provide end-user support and guidance for supported Power BI reports, dashboards, apps, and automations.
• Document incidents, root causes, workarounds, known errors, and resolution steps in knowledge bases or operational runbooks.
• Collaborate with service desk, platform owners, and business teams to prioritize and resolve production issues.

Operations and Maintenance Technician

Backend Engineer

• Lead architecture and technical design for Power Platform solutions that meet business, functional, security, and operational requirements.
• Define scalable solution patterns, reusable components, environment strategy, ALM practices, and governance controls for enterprise Power Platform adoption.
• Architect solutions using Power Apps, Power Automate, Dataverse, Power BI, Power Pages, and supporting Azure services where appropriate.
• Translate business requirements into solution designs, technical specifications, data models, and integration patterns.
• Design, configure, and develop Canvas Apps, Model-Driven Apps, automated workflows, approval processes, and custom business solutions on the Power Platform.
• Build and maintain Dataverse tables, relationships, business rules, forms, views, and security models.
• Develop integrations between Power Platform and enterprise systems using connectors, custom connectors, APIs, Azure Functions, Logic Apps, and other Microsoft cloud services.
• Create reporting and dashboard solutions using Power BI to support operational insight and executive decision-making.
• Establish and enforce Power Platform governance standards including environment strategy, DLP policies, connector management, solution segmentation, and release management.
• Partner with business stakeholders to identify opportunities for automation, application modernization, and process transformation.

Power Platform Architect

Project Manager

• Lead end-to-end delivery of Azure infrastructure deployment projects, from initiation through planning, execution, testing, cutover, and transition to operations.
• Develop and maintain integrated project plans, schedules, milestones, RAID logs, dependency tracking, and executive status reporting.
• Coordinate cross-functional teams including cloud architects, Azure engineers, network engineers, identity engineers, security teams, operations teams, and third-party vendors.
• Drive deployment planning for core Azure infrastructure components such as landing zones, subscriptions, management groups, virtual networks, connectivity, identity integration, monitoring, backup, and disaster recovery.
• Translate technical delivery activities into clear project plans, timelines, work packages, and stakeholder communications.
• Manage project governance, scope, budget, change control, and resource alignment across multiple concurrent workstreams.
• Facilitate technical and programmatic meetings, including design reviews, readiness reviews, risk reviews, and executive steering updates.
• Identify delivery risks, environmental constraints, and interdependencies early, and drive mitigation plans to resolution.
• Ensure alignment with enterprise security, compliance, and operational standards, especially for regulated or mission-critical environments.
• Partner with technical leads to validate deployment readiness, testing completion, cutover planning, and support transition requirements.
• Track deliverables, action items, and decisions to maintain execution discipline and accountability across teams.
• Support customer and leadership communications with concise, accurate reporting on progress, blockers, financials, and next steps.
• Promote adoption of project management best practices, delivery standards, and continuous improvement across infrastructure programs.

MS Teams Rooms AV/VTC Engineer

Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

MS Teams Rooms AV/VTC Solution Architect

Junior Software Engineer

Senior Developer, Analytics

Senior Full Stack Developer

Senior DevSecOps Engineer

Data Engineer

Cloud Engineer II – Identity, Entra, B2B Collaboration

Senior Infrastructure Engineer

Cloud Engineer

Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

Operations and Maintenance Technician

Power Platform Architect

Project Manager III