Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
Monitor platform health, configuration compliance, and resource performance across Azure environments.
Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
Monitor AVD service health, user session performance, host availability, and capacity utilization.
Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.
Respond to incidents, service requests, and operational alerts within defined service levels.
Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
Execute approved changes in accordance with change management procedures and maintenance windows.
Identify recurring issues and contribute to problem management and continuous service improvement efforts.
Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
Provide after-action documentation and operational reporting as needed.

Requirements

3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.
Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty
Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
Understanding of incident, problem, and change management practices in an enterprise IT environment.
Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
Strong troubleshooting, documentation, and communication skills.
US Citizenship required.

Benefits

Competitive Salaries
Qualified Overtime
Paid Time Off (PTO)
Flexible Holiday Leave (88 hours per year)
Parental Leave
Immediate Healthcare: Medical, Dental, Vision, and Life Insurance
Employee Stock Ownership Plan (ESOP)
401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)
Tuition Reimbursement & Learning Allowance
Referral Bonus Program (up to $5k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Azure Landing ZoneAzure infrastructureAzure Virtual Desktopvirtual networksnetwork security groupsstorage accountsbackupmonitoringtroubleshootingconfiguration compliance

Soft Skills

troubleshootingdocumentationcommunicationproblem resolutionincident responsetechnical judgmentservice improvementoperational coordinationcollaborationattention to detail

Certifications

Microsoft Certified: Azure Administrator AssociateMicrosoft Certified: Azure Virtual Desktop Specialty