AIS (Applied Information Sciences)

Customer Success Manager – CSM

AIS (Applied Information Sciences)

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Develop and maintain Playbook modules focused on Mission Partner engagement and compliance.
  • Engage MPs early and often to ensure alignment with project objectives and success criteria.
  • Evaluate non-invasive UX tools for enterprise metric collection and reporting.
  • Assist with strategic Organizational Change Management (OCM) initiatives to drive adoption and transformation.
  • Collaborate with CO Delivery Teams to ensure seamless execution of deliverables.
  • Plan, initiate, and manage IT projects from inception through completion.
  • Monitor progress to ensure deadlines, standards, and cost targets are met.
  • Evaluate performance results and recommend major changes impacting short-term project growth and success.
  • Serve as a technical expert across multiple project assignments.

Requirements

  • BA/BS degree in a related field.
  • 10+ years of project/program management experience, preferably within DoD or similar environments.
  • PMP required; Agile Scrum certification preferred.
  • Strong understanding of business analysis, OCM, and IT project management principles.
  • Excellent communication, leadership, and stakeholder engagement skills.
  • Active Top Secret clearance
Benefits
  • Competitive Salaries
  • Qualified Overtime
  • Paid Time Off (PTO)
  • Flexible Holiday Leave (88 hours per year)
  • Parental Leave
  • Immediate Healthcare: Medical, Dental, Vision, and Life Insurance
  • Employee Stock Ownership Plan (ESOP)
  • 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)
  • Tuition Reimbursement & Learning Allowance
  • Referral Bonus Program (up to $5k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbusiness analysisorganizational change managementIT project managementUX tools evaluationmetric collectionreporting
Soft Skills
communicationleadershipstakeholder engagement
Certifications
PMPAgile Scrum certification