Customer Success Manager – CSM
AIS (Applied Information Sciences)
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
PMP
About the role
- Develop and maintain Playbook modules focused on Mission Partner engagement and compliance.
- Engage MPs early and often to ensure alignment with project objectives and success criteria.
- Evaluate non-invasive UX tools for enterprise metric collection and reporting.
- Assist with strategic Organizational Change Management (OCM) initiatives to drive adoption and transformation.
- Collaborate with CO Delivery Teams to ensure seamless execution of deliverables.
- Plan, initiate, and manage IT projects from inception through completion.
- Monitor progress to ensure deadlines, standards, and cost targets are met.
- Evaluate performance results and recommend major changes impacting short-term project growth and success.
- Serve as a technical expert across multiple project assignments.
Requirements
- BA/BS degree in a related field.
- 10+ years of project/program management experience, preferably within DoD or similar environments.
- PMP required; Agile Scrum certification preferred.
- Strong understanding of business analysis, OCM, and IT project management principles.
- Excellent communication, leadership, and stakeholder engagement skills.
- Active Top Secret clearance
Benefits
- Competitive Salaries
- Qualified Overtime
- Paid Time Off (PTO)
- Flexible Holiday Leave (88 hours per year)
- Parental Leave
- Immediate Healthcare: Medical, Dental, Vision, and Life Insurance
- Employee Stock Ownership Plan (ESOP)
- 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)
- Tuition Reimbursement & Learning Allowance
- Referral Bonus Program (up to $5k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness analysisorganizational change managementIT project managementUX tools evaluationmetric collectionreporting
Soft skills
communicationleadershipstakeholder engagement
Certifications
PMPAgile Scrum certification