Airwallex

Operations

• Identify and drive strategic projects to improve our customer experience
• Lead important initiatives to uplift the day-to-day work of our operational functions
• Take a data driven approach to problem solving
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Manager, Operations Strategy

• Drive process improvement across core Operations workflows
• Lead special projects focused on strategic topics
• Use SQL, Excel, and BI tools to pull and analyze data
• Partner closely with cross functional stakeholders
• Create and maintain clear documentation, SOPs, and KPIs
• Prepare materials and narratives for business reviews and leadership updates

Senior Associate, Operations Strategy

Security Engineer

• Contribute to incident response for malware, phishing, digital forensics
• Design, develop, test, and evaluate new corporate security controls for a rapidly growing business
• Perform incident response and hunt through log sources to identify new threats
• Design and implement security alerts and workflows to support the incident response lifecycle
• Secure corporate IT infrastructure and remediate issues across identity providers, endpoints, corporate networks and other platforms
• Deploy, configure and operate security tooling with a laser focus on impact

Senior Corporate Security Engineer

Staff Corporate Security Engineer

Data Scientist

• Effectively manage Airwallex’s risk portfolio, delivering actionable insights to shape our overall risk strategy within financial markets
• Apply statistical and/or machine learning models to estimate financial markets risk exposures (including FX, credit, capital, and other product risks), and optimize market forecasting, order routing, fund efficiency, and pricing decisions
• Partner with Product Managers, Traders, Risk, Engineering, and other stakeholders to deliver data-driven recommendations that support commercial and operational objectives
• Clearly present analytical results and insights to cross-functional teams to influence business strategies and decision-making

Senior Data Scientist, Algorithm - Financial Markets

Full-stack Engineer

• Develop and Innovate cutting-edge financial solutions
• Collaborate closely with engineers, product managers, and designers from concept to launch
• Deeply understand customer needs and challenges to inform product design
• Leverage data to drive product success and identify optimization opportunities

Staff Software Engineer, Core Banking

Product Manager

• Own the end-to-end product lifecycle for GTPN APIs, from ideation to delivery and ongoing optimization.
• Develop and champion the strategic vision and roadmap for the platform.
• Engage directly with enterprise customers, developers, and partners to understand their needs and validate product features.
• Translate complex use cases into scalable, secure, and intuitive APIs in collaboration with engineering teams.
• Lead cross-functional teams to deliver impactful solutions.
• Use data-driven methods to define and measure success metrics.
• Represent GTPN in strategic conversations with senior stakeholders and enterprise partners.
• Mentor and lead other product managers.

Staff Product Manager

• Define and drive Airwallex’s payments and billing product strategy — from vision and solution design to roadmap planning and execution across cross-border payments, FX, settlements, reconciliation, invoicing, and subscription billing.
• Build and enhance billing and invoicing solutions that support recurring payments, automated reconciliation, and global compliance requirements.
• Leverage AI/ML insights to optimize billing processes (e.g., automated invoice categorization, payment reconciliation, fraud prevention, churn prediction, and personalized billing experiences).
• Collaborate closely with engineering, design, data science, and commercial teams to deliver scalable global billing and payment products that can handle increased adoption, transaction volume, and complexity while maintaining reliability and compliance.
• Inform product strategy by deeply understanding customer billing needs, payment flows, target markets, the competitive fintech landscape, and emerging AI and payments technologies.
• Rapidly iterate on new billing features (e.g., subscription management, smart invoicing, flexible pricing models) and AI-powered enhancements based on user feedback and data.
• Manage and mentor a high-performing team of Product Managers, fostering a culture of innovation, experimentation, and responsible AI adoption in fintech, payments, and billing.

Staff Product Manager, Billing

• Operate as the technical partner to Growth, Marketing, Sales and Data Science leaders
• Lead and mentor the team in applying data science techniques
• Establish insight-driven approaches to address key business problems
• Build scalable measurement frameworks for data-driven decision making
• Communicate data insights and recommendations to stakeholders
• Translate business problems into clearly defined data science initiatives
• Mentor and coach junior data scientists and act as technical owner

Staff Data Scientist, Growth Analytics

Risk

• Own the end-to-end risk lifecycle for complex merchants.
• Write SQL queries to extract data and perform root-cause analysis.
• Design and maintain real-time risk dashboards.
• Educate commercial stakeholders on specific merchant exposures.
• Proactively streamline onboarding programs and automate manual steps.

Senior Analyst, Merchant Risk Operations

Project Manager

• Own the content production lifecycle for US growth and demand gen initiatives, from intake and prioritization through production, review, and launch.
• Partner with Growth Content, Product Marketing, SEO, Creative, and Performance teams to translate strategy and briefs into clear timelines, dependencies, and deliverables.
• Build and maintain production plans, calendars, and workflows across multiple content types, including: SEO content and landing pages, Ebooks, guides, and whitepapers, One-pagers, solution briefs, and sales enablement assets, Product and launch-related content.
• Act as the central point of coordination across writers, designers, editors, reviewers, and external vendors.
• Identify risks, unblock issues, and proactively manage tradeoffs to keep work moving forward.
• Establish and continuously improve content production processes, templates, and SLAs to increase velocity and quality.
• Manage external freelancers, agencies, or production partners, ensuring timelines, scope, and quality standards are met.
• Maintain visibility and communicate clearly with stakeholders on progress, priorities, and delivery timelines.
• Balance short-term delivery needs with longer-term process improvements that enable scale.

Project Manager, Content Production

Marketing

• Set up and own the global ABM systems foundation, partnering with Marketing Operations to ensure the ABM tech stack, data flows, and integrations are configured for account-level targeting and measurement across all regions
• Design and implement a global attribution and measurement framework for ABM, including standards for tracking, tagging, and multi-touch, account-level reporting from engagement through pipeline and revenue
• Define and evolve the global ABM playbook, including segmentation, account tiering, and 1:1, 1:few, and 1:many frameworks that regional teams follow and localize
• Own global, multi-market ABM campaigns and programs: translate GTM priorities into modular plays that can be plugged and played across markets, while regional ABM teams focus on local execution and tactics
• Build standardized tools, templates, and enablement (playbooks, training, documentation, dashboards) so regional ABM and sales teams can consistently execute within the global framework
• Partner closely with Sales, Product Marketing, RevOps, and Regional Marketing to align on target account lists, coverage models, success metrics, and feedback loops that continuously improve targeting, engagement strategies, and campaign performance

Manager, Global Account Based Marketing

Performance Marketing

• Own the global SEM strategy, setting the vision for how paid search drives customer acquisition, lead generation, and pipeline growth across segments (SMB, mid-market, enterprise)
• Develop and execute short- and long-term SEM growth plans, balancing efficiency (LTV:CAC) with scale
• Partner with Global Performance Marketing Strategy, Product Marketing, and Regional Leads to localize SEM campaigns for each market’s commercial priorities
• Manage annual and quarterly budget planning, pacing, and forecasting for paid search investments
• Oversee campaign structure, keyword strategy, bidding models, and creative optimization across Google and Microsoft Ads
• Implement testing frameworks (ad copy, landing pages, audiences, match types) to continuously improve CTR, CVR, and pipeline conversion
• Partner with Analytics and Data teams to ensure end-to-end visibility into ROI, pipeline contribution, and attribution across campaigns
• Drive adoption of value-based bidding (VBB) and audience-first approaches (RLSA, Customer Match, CRM-based targeting)
• Ensure strong campaign hygiene, naming conventions, and tracking governance (UTMs, conversion imports, offline events)
• Collaborate with Product Marketing and Content to align messaging, creative, and offers with product value propositions
• Partner with Lifecycle and Growth Product teams to build cohesive acquisition-to-activation journeys
• Work with Finance and RevOps on pacing, forecasting, and ROI analysis to guide data-driven budget allocation
• Align with Sales and Regional Marketing to ensure SEM efforts support pipeline coverage and demand generation goals
• Develop playbooks and best practices for global and regional SEM teams
• Partner with platform reps to stay ahead of algorithm updates, betas, and emerging trends
• Drive operational excellence through consistent QA, documentation, and performance review cadences

Senior Manager, Performance Marketing, SEM

Customer Support

• Own the full lifecycle of support issues raised by high value customers
• Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
• Coordinate with cross-functional teams as needed for incident communication and resolution
• Become a subject matter expert on Airwallex’s functionality and features
• Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality

Customer Support Analyst

Growth Marketing

• Define and execute campaigns that drive conversion, activation and retention across the customer journey
• Build a rigorous test-and-learn approach, using quantitative analysis to uncover root causes of performance shifts and continuously improve outcomes
• Guide a growing lifecycle team, setting priorities, sharpening their analytical toolkit, and raising the bar for execution quality
• Partner with Product, Data Science and Marketing Operations to ensure lifecycle campaigns are tightly integrated into the broader growth engine
• Champion lifecycle marketing as a growth lever and help evolve the team’s scope from execution to optimization, insights, and strategic influence across the funnel