End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns.
AI-Driven Optimization: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches.
Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimizing customer friction.

Requirements

Background in card payment risk, fraud operations, account taken-over risk control or issuing dispute management within a high-growth FinTech or global startup.
Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution.
Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment.
Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently.
A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLDatabricksBusiness Intelligencefraud detectionrisk managementprocess improvementAI toolsautomated workflowsdata analysisrule implementation

responsibilityproblem-solvingadaptabilitycollaborationcommunicationcoordinationcommitmentattention to detailcritical thinkingtransparency