Airtable

Technical Account Manager

Airtable

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $153,000 - $199,800 per year

About the role

  • Serve as a dedicated technical advisor to a portfolio of strategic customers, supporting their Airtable implementations.
  • Build deep understanding of customer workflows and connected systems to design tailored Airtable solutions.
  • Lead implementation reviews, base audits, and adoption planning conversations.
  • Deliver ongoing technical support for critical customer moments.
  • Collaborate with Product, Engineering, and Support to surface customer trends.
  • Help customers harness the full power of Airtable as an AI-native platform.
  • Contribute to internal playbooks and processes enabling us to scale a high-impact Premium Support experience.
  • Participate in onboarding and enablement for newly signed Premium Support customers.

Requirements

  • 3 to 6 years of experience in a technical account management, technical consulting, or pre-sales solution architecture role at a SaaS company.
  • Strong systems thinking and are comfortable designing structured solutions that span people, data, and workflows.
  • Solid grasp of data modeling, solution design, and cross-platform architecture.
  • Experience helping customers embed AI-driven workflows into their business processes.
  • Confident working with APIs, webhooks, automations, and basic scripting.
  • Strong communication skills and can guide discussions with both technical builders and executive sponsors.
  • Consultative, proactive mindset and know how to balance strategic guidance with hands-on problem-solving.
Benefits
  • Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
  • Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.
  • To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical account managementtechnical consultingsolution architecturedata modelingsolution designcross-platform architectureAPIswebhooksautomationsscripting
Soft Skills
systems thinkingstrong communicationconsultative mindsetproactive problem-solvingguiding discussions