Quality Assurance Analyst I

Airspace

Quality Assurance and Advocacy Analyst at Airspace handling customer complaints and feedback. Ensuring service quality and compliance in logistics operations through analysis and recommendations.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Analyze orders with Customer Complaints.
Analyze calls and provide constructive feedback
Assure consistent quality of service by enforcing company procedures and policies.
Provide solutions and assistance to Operations and QA&A team members
Provide recommendations to improve the procedures and policies throughout the organization continuously.
Participate in real-time order analysis when requested, required, or needed.
Research customer satisfaction issues, develop corrective action plans, and monitor results through to closure.
Analyze calls and provide constructive feedback to ensure Operation Specialists are delivering the highest standard of communication to Airspace clients, Commanders/Copilots, and Service Partners.
Communicate proactively with the QA&A team on problems and issues.
Provide input to QA&A work collaboratively to achieve improved results.
Ensure operational compliance with all regulatory requirements under which the company operates.
Review and evaluate orders without error codes
Perform additional duties and responsibilities as assigned by the Director for QA&A and/or Lead Analyst of QA&A.

Requirements

What you’ll need

Excellent verbal and written communication skills
Effective critical thinking and analytical reasoning skills
Strong skills in communication, problem-solving, and decision-making
Time Management ability to organize and manage multiple priorities and tasks
Complete understanding of the company's products, services, mission, goals, and strategic business goals
Computer proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
Proficiency in platforms utilized by Airspace and Airspace QA&A (Package Tracker, ZenQMS, Zendesk and WorkRamp)

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analytical reasoningproblem-solvingdecision-makingorder analysiscustomer satisfaction researchcorrective action plansoperational complianceerror code evaluationMicrosoft Office Suiteplatform proficiency

Soft Skills

verbal communicationwritten communicationcritical thinkingtime managementorganizational skillscollaborationconstructive feedbackproactive communicationrecommendation developmentservice quality assurance