Operations Specialist I, Lifesciences

Airspace

Operations Specialist managing setup and tracking for time-sensitive logistics packages at Airspace. Emphasis on proactive communication and issue resolution.

Posted 5/4/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Set up new orders for time-sensitive commodities
Provide proactive updates to customers on order status
Confirm job milestones are completed correctly and on time
Relay delays, issues, and updates professionally
Escalate issues early as needed
Manage inbound and outbound communications timely
Identify and resolve issues from requests

Requirements

What you’ll need

Ability to set up new orders by adhering to both standard work practices and client-specific SOP instructions
Ability to rapidly move from one critical task to another
Ability to navigate and interpret Airline booking and tracking websites
Ability to stay independently informed by reviewing all communications provided throughout the company platforms
Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
Ability to offer alternative solutions to meet or beat required delivery times
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to describe and demonstrate understanding of milestone updates, delays, QPT/QDT, etc.

Benefits

Comp & perks

High-quality health, vision, and dental care plan options
401K company contribution program
Professional learning and training reimbursements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order setupSOP adherenceairway bill managementissue resolutionmilestone trackingAirline booking navigationcommunication managementdelivery optimizationcustomer updatestask prioritization

Soft Skills

proactive communicationproblem-solvingtime managementindependent learningprofessionalismadaptabilityverbal communicationwritten communicationcustomer serviceescalation management