Regional Account Manager, Automotive
Airspace
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for Net Retention Revenue for your respective region within your vertical
- Directly responsible for managing and growing a portfolio of fast-growing strategic accounts within your vertical and main POC for initial escalations and responsible for day-to-day customer communication
- Collaborate closely with the Global Account Manager to cascade regional needs to the account team for evaluation and develop strategies for each to mitigate risk and increase deal confidence
- Monitor account performance, analyze data, and provide regular reports on account status, including sales metrics and client feedback
- Identify and target potential new clients within the designated region, using market research and industry knowledge. Execute the sales process from lead to closure by hunting, implementing and growing individual regional opportunities.
- Manage the regional contract negotiation and closing process including negotiations, terms and conditions, and procurement activities
- Develop strong internal partnerships with the account management, product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
- Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities
- Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
- Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders within the Automotive Logistics Industry, and ability to handle multiple priorities
- Direct accountability to meet or exceed your quarterly and annual sales quota on a consistent basis (account expansion & new logos)
- Project manage implementation of opportunity and hold internal/external stakeholders accountable
- Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
- Partner with R&D leaders to define capability needs for service and product improvements
Requirements
- Bachelor's degree or equivalent professional experience.
- 3+ years experience in successfully driving Customer Success Management or Account Management in the Automotive freight-forwarding and/or time critical freight space.
- Deep understanding of the freight forwarding and automotive spaces.
- Fluency in English and preferably one of the following languages: Hungarian, Romanian, Polish, Bulgarian
- Comfortable managing a portfolio of strategic accounts, holding regular business reviews and partnering with customers to understand their business goals and helping establish a transformational Business Roadmap.
- Strong understanding of the global Automotive industry and its players.
- Customer-focused mindset with a passion for delivering exceptional service.
- Strong analytical and problem-solving skills.
- Experience communicating complex concepts to a variety of audiences verbally and in writing.
- Serve as a trusted point of contact, utilizing empathetic listening to understand and address customer pain points.
- A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
- The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis.
- Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture.
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementAccount ManagementSales Metrics AnalysisContract NegotiationMarket ResearchPerformance Metrics DevelopmentProject ManagementData AnalysisBusiness Review FacilitationFreight Forwarding
Soft skills
Communication SkillsRelationship BuildingAnalytical SkillsProblem-Solving SkillsEmpathetic ListeningCustomer-Focused MindsetTeam PlayerOwnership of InitiativesCollaborationAdaptability
Certifications
Bachelor's Degree