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About the role
Key responsibilities & impact- Be the customer's go-to person: Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum
- Own the onboarding timeline: Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule
- Run weekly customer syncs: Lead regular check-ins with customers to review progress, surface risks, and align on next steps
- Keep internal teams on track: Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly
- Drive technical completion: Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking
- Set customers up for long-term success: Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth
- Hand off with care: Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship
- Identify and remove roadblocks: Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines
- Explore AI-driven improvements: Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience
Requirements
What you’ll need- 3+ years of direct experience in a client-facing project management or implementation role
- Proven ability to manage multiple complex, multi-month implementation projects simultaneously
- Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
- Proficiency in project planning tools (e.g., Jira, Asana, Monday.com, Microsoft Project) to track and report on project status
- Demonstrated skill in risk management and proactive identification of project roadblocks
- Strong organizational and time management skills with a focus on outcomes
- Ability to work independently while collaborating effectively in a team environment
- Fluency in English required
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
Benefits
Comp & perks- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- Mentorship and growth opportunities to build skills and accelerate professional development
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementimplementationrisk managementmetrics trackingAI tools
Soft Skills
communicationorganizational skillstime managementcollaborationproblem-solving