Airship

Customer Support

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs
• Develop and maintain structured success plans tied to measurable outcomes
• Connect product usage to business impact and communicate ROI clearly
• Deliver value reviews to both operational stakeholders and emerging executive sponsors
• Monitor customer health and proactively identify risks at least 6 months before renewal
• Build multi-threaded relationships across functional teams and begin engaging executive stakeholders
• Identify adoption gaps and drive action plans to improve usage and outcomes
• Surface expansion signals and partner with Growth Managers on readiness and positioning
• Prepare customers for renewal by ensuring value is documented, understood, and aligned to goals
• Coordinate cross-functional resources to resolve blockers and accelerate time to value
• Maintain accurate account documentation, health scoring, and lifecycle tracking

Customer Experience Manager

Project Manager

• Be the customer's go-to person: Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum
• Own the onboarding timeline: Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule
• Run weekly customer syncs: Lead regular check-ins with customers to review progress, surface risks, and align on next steps
• Keep internal teams on track: Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly
• Drive technical completion: Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking
• Set customers up for long-term success: Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth
• Hand off with care: Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship
• Identify and remove roadblocks: Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines
• Explore AI-driven improvements: Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience

Customer Onboarding Project Manager

Marketing

• Map customer value and KPIs: Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
• Design multi-channel customer journeys: Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
• Own the ROI narrative: Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
• Drive retention and expansion: Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
• Facilitate strategic workshops: Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes
• Translate data into action: Turn customer data and campaign results into actionable insights and recommendations that optimize performance
• Contribute to scalable frameworks: Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
• Share knowledge with peers: Contribute best practices and learnings with fellow consultants to raise the bar for strategic delivery across the team
• Use AI to work smarter: Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance

Marketing Strategy Consultant

• Lead value discovery and KPI mapping: Conduct deep-dive sessions with executive stakeholders to identify core business problems and build Value Realization Frameworks that connect Airship solutions directly to measurable economic outcomes
• Architect multi-channel customer journeys: Design sophisticated engagement strategies across email, mobile, SMS, digital wallets and more for global enterprise brands
• Own the ROI narrative: Partner with Account Teams to lead executive business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
• Drive retention and expansion: Identify pathways for service and feature growth by becoming an indispensable part of each customer's business strategy, contributing to high net retention rates
• Facilitate strategic workshops: Create and deliver expert-led sessions that help customers define their North Star metrics and accelerate digital marketing outcomes
• Build scalable frameworks: Develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
• Mentor the EMEA team: Coach and guide regional consultants on managing complex enterprise engagements and delivering performance-led narratives
• Champion AI-driven efficiency: Use AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance

Senior Marketing Strategy Consultant

Account Manager

• Build and execute a systematic co-sell motion: define playbooks, identify joint targets with priority tech partners. Foster collaboration with Airship AEs and enable partner sales teams to ensure Airship stays top-of-mind
• Drive Sourced & Influenced Revenue: Generate new pipeline through proactive outreach, joint solution positioning, and partner introductions. Accelerate existing deals by leveraging partner networks, providing critical deal help, intel, new contacts, and highlighting integration value
• Act as GTM connective tissue: Collaborate with Sales, Customer Success, Solutions Engineering, Marketing, and Product to align partner initiatives with Airship's GTM priorities
• Represent Airship: Attend partner events, technology conferences, and ecosystem forums, with a goal to generate and accelerate opportunities
• Track, report, and achieve partner-attributed pipeline and revenue goals, using market and partner intelligence tools (e.g., Crossbeam) to quantify impact and refine priorities
• Operationalize Tech Alliances: Lead the daily relationship, joint business planning, regular syncs, and QBRs with key tech partners (Salesforce, Google, Twilio, Movable Ink, etc.). Serve as the primary bridge between partner and Airship teams within your region
• Enable and Activate Tech Partners and Airship Teams: Train partner teams on Airship's value proposition and use cases. Develop and maintain joint assets (one-pagers, battle cards, integration briefs) to empower partners to independently refer opportunities. Ensure Airship teams are knowledgeable on all tech partners and serve as their primary interface
• Expand the Ecosystem: Identify and onboard new technology partners by assessing joint value proposition, customer overlap, technical fit, and strategic alignment with Airship's roadmap
• Drive Co-Marketing: Help Airship and partner Marketing teams develop joint content, co-branded campaigns, and event activations that amplify partner relationships
• Facilitate Product Collaboration: Work between Airship and partner Product teams to develop or enhance integrations and joint solutions that address customer and market needs. Encourage adoption by collaborating with Customer and Product Marketing teams

Technology Partnerships Manager

Business Development Rep

• Identify, research, and qualify net-new accounts and buying groups to generate new logo pipeline
• Engage existing Airship customers to uncover expansion opportunities, including cross-sell and upsell motions
• Initiate and manage outbound and inbound prospecting efforts via phone, email, social, and other channels
• Conduct thoughtful discovery conversations to understand prospect and customer goals, challenges, and use cases
• Clearly articulate Airship’s value proposition across different personas and stages of the customer lifecycle
• Partner closely with Account Executives and Growth Managers to align on account strategy, messaging, and next steps
• Nurture and advance opportunities from initial engagement through qualified meetings
• Maintain accurate and timely activity, notes, and pipeline data in Salesforce
• Collaborate with Marketing, Sales, and Enablement to continuously improve messaging and outreach strategies
• Stay current on industry trends, customer use cases, and competitive landscape.

Business Development Representative – NAM/LAM

Recruitment

• Run searches end-to-end: Own the full recruiting lifecycle from initial scoping and sourcing through offer close, building strong pipelines through proactive outreach
• Partner with hiring managers: Define roles, calibrate on talent profiles, and support hiring decisions with clear perspective and sound judgment
• Collaborate with People Business Partners: Assess and refine target hiring profiles for roles across the organization, ensuring alignment with team needs and business strategy
• Collaborate with People & Talent Operations: Work together to deliver an efficient and engaging candidate experience from first screen to offer, including scheduling, communication, and process handoffs
• Conduct structured candidate assessments: Run high-signal interviews and evaluations that surface the right talent
• Maintain pipeline health: Keep high-quality data and pipeline hygiene within the ATS, tracking metrics and adjusting your approach based on what the data shows
• Use AI and modern tools: Apply AI and recruiting technology to improve efficiency across sourcing, screening, and coordination
• Close with clarity: Guide candidates through the offer process with professionalism and transparency
• Improve how we hire: Contribute to evolving recruiting workflows, processes, and the overall candidate experience

Recruiter

Manager

• Act as the primary point of contact for a large portfolio of Emerging Accounts
• Own the full post sales lifecycle, including onboarding, adoption, and renewal
• Manage renewals across your entire book, not just the final 90 day window
• Prepare, deliver, and close high volume renewals using defined processes
• Execute standardized onboarding and adoption motions using playbooks
• Use programmatic outreach as the primary engagement model
• Conduct live customer interactions only when health or usage signals require it
• Monitor customer health using product usage, engagement, and support data
• Deliver value reminders tied to core use cases and outcomes
• Identify common risk, churn, and adoption patterns across accounts
• Surface repeatable expansion or upsell indicators through pattern recognition
• Escalate non standard risks, deal structures, or customer needs
• Maintain accurate account, health, and renewal data in CRM systems
• Ensure renewals close on time with high forecast accuracy
• Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
• Support continuous improvement of scaled motions, workflows, and playbooks