Airship

Designer

• Use expert knowledge in Adobe Creative Suite (Photoshop and Illustrator), Figma and Sketch
• Edit and manipulate image assets quickly and efficiently to create a variety of visual mockups for client deliverables
• Collaborate with internal project teams to understand and execute the project strategy
• Use your eye for design and ability to think creatively and originally
• Work with a variety of assets and adhere to branding guidelines
• Analyze and articulate data-driven creative methodology & strategy

Creative Designer

Account Manager

• Manage existing client accounts, campaigns and client requests
• Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
• Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
• Present deliverables and analyses to clients confidently and accurately
• Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
• Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
• Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
• Retain clients and grow existing accounts for possible expansion of relationship
• Identify potential and strategic growth within existing accounts for Business Development Team to up-sell

Account Coordinator

Data Analyst

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
• Undertake data collection and implement business product solutions
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions
• Design and build technical processes to address business issues
• Identify, analyze, and interpret trends or patterns in complex data sets
• Perform data consolidation/data analysis and communicate findings in a clear manner to external clients
• Communicate directly with internal stakeholders as well as clients to translate business/data challenges into reports, insights, and analysis
• Create and maintain dashboards to track partner’s KPI in data visualization software (Data Studio, PowerBI, Tableau)
• Develop and implement data collection systems, data analyses and new strategies to measure campaign performances
• Create documentation for various types of reports including methodologies, templates in Excel, slides, and/or sheets for training purposes
• Work closely with clients, programmers, and functional teams to design business intelligence and operational reporting solutions for decision making and compliance monitoring
• Research industry changes & provide insight on how to proceed with new processes
• Train, develop and assist on supervising analyst-level employees
• Ad-hoc special projects

Customer Support

• Act as the primary point of contact for assigned Enterprise customers across industries and use cases
• Own the full post-sales lifecycle, including onboarding, success planning, adoption, value realization, and renewal execution
• Lead renewal conversations, timelines, and execution when there is no upsell, expansion, or change to contract scope
• Guide customers through onboarding by setting goals, aligning timelines, coordinating resources, and establishing a long-term success roadmap
• Monitor customer health through usage data, engagement patterns, and maturity indicators to identify retention risk, growth signals, and corrective actions
• Analyze activity and performance data to calculate ROI and communicate measurable outcomes to customers and internal teams
• Create and deliver strategic business reviews that present insights, recommendations, benchmarks, and progress against customer goals
• Build trusted relationships with daily users, operational teams, and executive sponsors, influencing decision makers through insights and proven value
• Identify use cases, feature needs, and signals that indicate readiness for upsell or expansion, partnering with Growth Managers to align timing and messaging
• Collaborate with Product, Marketing, Services, and Solutions teams to surface trends, share customer feedback, and improve the customer experience
• Serve as a customer advocate by representing needs, gathering feedback, and helping shape the product roadmap
• Maintain accurate account documentation, including success plans, renewal timelines, health metrics, and CRM updates to support cross-functional alignment
• Coordinate internal resources across teams to resolve issues, accelerate time to value, and reduce renewal risk
• Support customer education through enablement sessions, workshops, and structured learning engagements
• Leverage emerging AI tools and productivity capabilities to improve the quality and effectiveness of customer interactions
• Represent Airship professionally in customer meetings, renewal discussions, strategic workshops, and executive presentations

Customer Experience Manager

Analyst

• Quickly become familiar with prospects’ industries and business models
• Understand and articulate Airship’s value proposition across industries
• Capture relevant insights and data from prospective customers to assess needs and problems
• Translate recommendations into quantified value potentials
• Deliver assessments & presentations to enable our target accounts to make decisions and take action
• Sales Partnership: Work closely with Airship’s sales team and other functions to help define account strategies and prioritize sales initiatives, based on value potential and opportunity size
• Value Selling: Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities

Business Value Analyst

Blockchain Engineer

• Read, understand, and write code and unit tests (primarily in Java)
• Investigate, diagnose, and implement improvements for performance bottlenecks and cost inefficiencies
• Implement, test, and deploy architecture and library changes which enable new insights and understanding, including cost modeling/reporting and data patterns
• Respond to performance and reliability issues identified internally and by customers
• Collaborate with other backend engineers to solve a broad range of distributed systems problems

Senior Distributed Systems Engineer

Infrastructure Engineer

• Lead, mentor, and develop a team of infrastructure engineers
• Provide clear direction, feedback, and support to create a productive team environment
• Anticipate, plan, and execute infrastructure projects aligned with company and customer needs
• Participate in hiring as the team grows, including defining hiring strategy and conducting technical interviews
• Collaborate cross-functionally with engineering, product, and security teams
• Support broader company initiatives as needed beyond the immediate team scope
• Maintain and improve cloud infrastructure on Google Cloud Platform
• Drive improvements in CI/CD pipelines, observability, and automation
• Evaluate and implement emerging infrastructure tools and practices
• Support company initiatives around cost optimization, security, disaster recovery, and compliance
• Respond to and manage critical incidents effectively

Manager, Infrastructure Engineering

Recruitment

• Own and manage requisitions end-to-end: intake, sourcing, screening, scheduling, and offers
• Conduct strong video interview screens to assess competency fit, culture alignment, and identify gaps
• Guide candidates through each phase with clear expectations and timely communication
• Close candidates and manage offer negotiations
• Continuously improve hiring through interview learnings, analytics, and candidate feedback
• Partner with hiring managers to deeply understand role requirements and team needs
• Lead inbound strategies—job postings, screening processes, and interview design
• Partner with hiring team to develop tailored interview strategies for each role; design and refine interview processes, including question frameworks and evaluation criteria
• Coordinate and schedule interviews across multiple stakeholders and time zones
• Prepare hiring managers and interview panels with candidate context, role requirements, and assessment focus areas
• Gather and synthesize interviewer feedback to drive timely hiring decisions
• Track and report weekly recruiting metrics (time-to-fill, conversion rates, pipeline health)
• Identify bottlenecks in hiring funnels and implement fixes
• Maintain organized pipelines and clear reporting in the ATS