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About the role
Key responsibilities & impact- Lead value discovery and KPI mapping: Conduct deep-dive sessions with executive stakeholders to identify core business problems and build Value Realization Frameworks that connect Airship solutions directly to measurable economic outcomes
- Architect multi-channel customer journeys: Design sophisticated engagement strategies across email, mobile, SMS, digital wallets and more for global enterprise brands
- Own the ROI narrative: Partner with Account Teams to lead executive business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
- Drive retention and expansion: Identify pathways for service and feature growth by becoming an indispensable part of each customer's business strategy, contributing to high net retention rates
- Facilitate strategic workshops: Create and deliver expert-led sessions that help customers define their North Star metrics and accelerate digital marketing outcomes
- Build scalable frameworks: Develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
- Mentor the EMEA team: Coach and guide regional consultants on managing complex enterprise engagements and delivering performance-led narratives
- Champion AI-driven efficiency: Use AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance
Requirements
What you’ll need- 8+ years of experience in a consulting, digital agency, or client-side marketing leadership role (e.g., CRM Director, CX Lead, Head of Lifecycle Marketing)
- Deep experience designing complex, multi-channel customer engagement strategies across three or more channels (email, mobile, SMS, web, digital wallets)
- Proven ability to build trusted relationships with C-suite and senior marketing executives in enterprise organizations
- Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value
- Experience designing and facilitating strategic workshops for enterprise stakeholders
- Fluency in English required
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
Benefits
Comp & perks- Medical insurance options for you and your dependents
- Flexible time off, paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs
- A digital-first work environment and a monthly stipend to support remote work
- Mentorship and growth opportunities to build skills and accelerate professional development
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI mappingValue Realization Frameworksmulti-channel customer engagement strategiesdata-driven storytellingstrategic workshop facilitationAI toolsperformance auditingconsulting quality frameworkscustomer journey architecturedigital marketing outcomes
Soft Skills
relationship buildingmentoringstrategic thinkingcommunicationleadershipcollaborationproblem-solvingcoachingadaptabilitystorytelling
