Emerging Accounts Manager

Airship

Emerging Accounts Manager managing post sales lifecycle for low ARR customers at Airship, trusted by leading brands to drive customer loyalty.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for a large portfolio of Emerging Accounts
Own the full post sales lifecycle, including onboarding, adoption, and renewal
Manage renewals across your entire book, not just the final 90 day window
Prepare, deliver, and close high volume renewals using defined processes
Execute standardized onboarding and adoption motions using playbooks
Use programmatic outreach as the primary engagement model
Conduct live customer interactions only when health or usage signals require it
Monitor customer health using product usage, engagement, and support data
Deliver value reminders tied to core use cases and outcomes
Identify common risk, churn, and adoption patterns across accounts
Surface repeatable expansion or upsell indicators through pattern recognition
Escalate non standard risks, deal structures, or customer needs
Maintain accurate account, health, and renewal data in CRM systems
Ensure renewals close on time with high forecast accuracy
Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
Support continuous improvement of scaled motions, workflows, and playbooks

Requirements

What you’ll need

Experience in customer success, renewals, account management, or SaaS support roles
Comfort managing a high volume portfolio with structured workflows
Ability to execute consistently within defined processes
Strong organization and attention to detail
Clear written and verbal communication skills
Ability to identify patterns across many accounts
Experience working with CRM systems

Benefits

Comp & perks

Competitive medical, dental, and vision insurance options for you and your dependents
Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
Support for your overall wellbeing with mental health and wellness resources
Employer-subsidized life insurance as well as short-term and long-term disability
A digital-first work environment and a monthly stipend to support remote work
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successrenewalsaccount managementSaaS supportCRM systemsdata analysisprogrammatic outreachpattern recognitionworkflow managementonboarding

Soft Skills

organizationattention to detailcommunicationproblem-solvingpattern identificationcustomer engagementrisk managementcollaborationadaptabilitytime management