Emerging Accounts Manager
Airship
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $63,000 - $70,000 per year
About the role
- Act as the primary point of contact for a large portfolio of Emerging Accounts
- Own the full post sales lifecycle, including onboarding, adoption, and renewal
- Manage renewals across your entire book, not just the final 90 day window
- Prepare, deliver, and close high volume renewals using defined processes
- Execute standardized onboarding and adoption motions using playbooks
- Use programmatic outreach as the primary engagement model
- Conduct live customer interactions only when health or usage signals require it
- Monitor customer health using product usage, engagement, and support data
- Deliver value reminders tied to core use cases and outcomes
- Identify common risk, churn, and adoption patterns across accounts
- Surface repeatable expansion or upsell indicators through pattern recognition
- Escalate non standard risks, deal structures, or customer needs
- Maintain accurate account, health, and renewal data in CRM systems
- Ensure renewals close on time with high forecast accuracy
- Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
- Support continuous improvement of scaled motions, workflows, and playbooks
Requirements
- Experience in customer success, renewals, account management, or SaaS support roles
- Comfort managing a high volume portfolio with structured workflows
- Ability to execute consistently within defined processes
- Strong organization and attention to detail
- Clear written and verbal communication skills
- Ability to identify patterns across many accounts
- Experience working with CRM systems
Benefits
- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successrenewalsaccount managementSaaS supportCRM systemsdata analysisprogrammatic outreachpattern recognitionworkflow managementonboarding
Soft Skills
organizationattention to detailcommunicationproblem-solvingpattern identificationcustomer engagementrisk managementcollaborationadaptabilitytime management