Director, Operational Excellence
AirSculpt
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $140,000 per year
Job Level
About the role
- Assist in the development of a comprehensive patient experience strategy and lead associated policies, processes and training across all sites
- Establish and monitor patient satisfaction metrics (e.g., surveys, reviews, NPS)
- Identify pain points in the patient journey and implement targeted improvements
- Ensure consistency in service delivery aligned with brand and service standards Excellence
- Cross-functional partner to clinical, operational, and administrative teams to drive continuous improvement and align operational practices across all sites
- Analyze operational workflows to identify inefficiencies, bottlenecks, and variation across locations
- Partner with Director or Ops/site leaders to implement best practices that improve efficiencies and enhance service quality
- Drive accountability through KPI development, tracking, and performance reporting
- Support scalability by reducing variability in designing efficient, repeatable operational models
- Develop, document, and implement standardized administrative policies and procedures
- Create playbooks, SOPs, and training materials for administrative teams
- Conduct regular audits to ensure adherence to standards and identify opportunities for refinement
- Align administrative practices across multiple sites, states, or service lines
- Act as a change leader, driving adoption of new processes and tools across the organization
- Serve as a key liaison between corporate strategy and field execution
- Implement standardized procurement policies, payment standards, inventory controls, and performance metrics across all locations
- Partner with clinical and operational leaders to enhance facility functionality, patient flow, and staff work environments where appropriate
- Maintain centralized lease tracking processes, critical date management, and financial obligation monitoring
- Other tasks as assigned by management
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or related field
- 7–10+ years of progressive leadership experience in healthcare or aesthetics operations, patient experience, or multi-site practice management
- Demonstrated success managing multi-site operations, contract negotiations, cost-reduction initiatives and employee training
- Demonstrated success in process improvement, operational scaling, and change management
- Advanced analytical, financial acumen, and performance management capabilities
- Ability to influence cross-functional teams and drive adoption of new initiatives
Benefits
- Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
- 401(k) & Roth IRA
- vacation and sick days, as well as company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient experience strategypatient satisfaction metricsKPI developmentoperational workflows analysisprocess improvementchange managementfinancial acumenperformance managementcontract negotiationsemployee training
Soft Skills
leadershipcross-functional collaborationinfluenceaccountabilitycommunicationorganizational skillsproblem-solvingadaptabilitytraining developmentauditing
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Healthcare AdministrationBachelor’s degree in Supply ChainBachelor’s degree in Facilities Management