AirOps

Forward Deployed Engineering Lead

AirOps

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California, New York • 🇺🇸 United States

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Job Level

Senior

About the role

  • Build AI growth workflows using AirOps for strategic enterprise customers while establishing scalable best practices and templates
  • Recruit, hire, onboard, and coach a team of Forward Deployed Engineers and evolve the services delivery playbook and resourcing model
  • Own customer success metrics and expansion revenue targets across your team's accounts; analyze trends and report insights to the Executive team
  • Partner with Growth, Marketing, Sales, and Product teams to influence roadmap and build strategic workflows aligned to customer needs
  • Drive executive relationships with key accounts through QBRs, architectural reviews, and strategic planning on complex implementations

Requirements

  • 4+ years experience in Solutions Engineering, Technical Account Management, Product, or similar technical leadership role at a high-growth B2B SaaS startup
  • We 💚 former (or future aspiring) founders
  • Deep experience with LLMs and AI techniques, including prompt engineering and production deployments
  • Expert-level workflow automation (Zapier, etc.)
  • Strong analytical skills with experience using data to inform decisions
  • Excellent project management skills using tools like Linear, Airtable, and Asana
  • Superb written and verbal communication skills with proven ability to influence cross-functional stakeholders and executive customers
Benefits
  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Generous parental leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI growth workflowsLLMsAI techniquesprompt engineeringworkflow automationdata analysisproject management
Soft skills
analytical skillscommunication skillsinfluencecoachingteam leadership