Dispute Resolution Supervisor

AirLife

Dispute Resolution Supervisor for AirLife overseeing dispute resolution processes. Managing a team to handle order and shipment discrepancies ensuring customer satisfaction.

Posted 7/23/2026full-timeGrand Rapids • Illinois, Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispute resolution processes, including shortage, damage, returns, and invoice discrepancies, while effectively leading a team to achieve operational goals. Proficient in data analysis and reconciliation, with strong communication and organizational skills to maintain accurate records and drive process improvements.

Highest-signal resume keywords

Dispute ResolutionTeam LeadershipData AnalysisERP Systems ExperienceClaims Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessesData ReconciliationAnalytical SkillsStandard Operating ProceduresNegotiation SkillsMicrosoft ExcelSalesPadMS Dynamics Great PlainsSAPCase Throughput Management

Soft Skills

Communication SkillsOrganizational Skills

Industry Keywords

Supply Chain OperationsDispute AnalystsRecovery RateRoot Cause AnalysisTraining Development

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Supervise a team of 5+ Dispute Analysts and Specialists
Set individual and team goals for case throughput, resolution quality, and recovery rate
Build capability across the team through structured training on dispute types
Oversee end-to-end investigation of claims
Negotiate resolutions with carriers and vendors
Define and document standard operating procedures
Serve as escalation point for contested or executive-visible claims
Identify recurring dispute drivers and partner with various teams to eliminate root causes

Requirements

What you’ll need

Demonstrated command of shortage, damage, returns, and invoice-discrepancy claim processes
Strong analytical and reconciliation skills; comfortable working with large data sets
Excellent written and verbal communication
Experience with ERP systems such as SalesPad, MS Dynamics Great Plains, SAP
Intermediate Microsoft skills (Excel-Pivot Tables, VLOOKUP/XLOOKUP)
Strong organization skills and ability to maintain accurate records
5+ years of experience in claims, dispute resolution, deductions, or supply chain operations
2+ years leading or supervising a team
Bachelor's degree in supply chain, business, finance, or a related field – or equivalent

Benefits

Comp & perks

Quality is our promise
Commitment to customer satisfaction
Dedicated to product excellence
Continuous improvement and effective Quality Management System