AirLife

Senior Customer Care Manager

AirLife

full-time

Posted on:

Location Type: Office

Location: El Paso • Texas • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Lead and optimize the customer service function to ensure exceptional customer satisfaction.
  • Manage escalations and drive continuous improvement across all customer touchpoints.
  • Act as a key liaison between customer service and other departments to align service delivery with organizational goals.
  • Analyze key performance metrics to identify trends and take proactive actions that improve customer experience.

Requirements

  • Proven ability to manage high-volume customer interactions and resolve complex issues.
  • Strong interpersonal skills and a customer-first mindset.
  • Ability to balance strategic vision with hands-on execution.
  • Solid analytical, problem-solving, and conflict-resolution skills.
  • Strong leadership and team development capabilities.
  • Experience working in cross-functional teams and fast-paced environments.
  • Understanding of Lean manufacturing and Six Sigma concepts.
  • Computer usage: intermediate/advanced (Word, Excel, PowerPoint, etc.) and ERP systems.
  • Bilingual skills (Spanish/English) are a plus.
  • 8+ years of progressive experience in customer service areas, with at least 5-7 years in a managerial role.
  • Bachelor’s degree in business administration, communications, or related field (preferred).
Benefits
  • Uphold and embody AirLife’s values in all aspects of work.
  • Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
  • Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
  • Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
  • Contribute to building and maintaining a positive team environment.
  • Assure all policies and guidelines are implemented and followed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Lean manufacturingSix Sigmaanalytical skillsproblem-solvingconflict-resolutioncustomer service managementhigh-volume customer interactionsmanagerial experiencebilingual (Spanish/English)customer experience improvement
Soft skills
interpersonal skillscustomer-first mindsetstrategic visionhands-on executionleadershipteam developmentcross-functional teamworkadaptabilitycommunication skillscontinuous improvement