Native or C1 German (essential for local guest relations and auditing translations)
Fluent English (for international guests and VA team management)
Proven track record in STR management, platform dispute resolution, and managing remote teams (in this case VAs in the Philippines)
Technical Proficiency: Experience using (AI) tools for analysis and managing scheduling software
A proactive troubleshooter who is assertive with platforms, empathetic with guests, and rigorous regarding staff accountability
Ownership and Accountability: ability to take responsibility, recommend solutions, troubleshoot, plan and improve performance.
Work outside regular office hours as-needed

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

STR managementplatform dispute resolutionremote team managementscheduling softwareAI tools for analysis

Soft Skills

proactive troubleshootingassertivenessempathyaccountabilitycommunication