Airhosted

German & English STR Guest Ops Lead

Airhosted

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Senior

About the role

  • Manage a premium short-term rental (STR) portfolio
  • Oversee Philippines-based Virtual Assistant (VA) team
  • Protect and maintain 5-star reputation
  • Lead disputes with STR platforms to remove unfair reviews
  • Analyze guest feedback to improve operational practices
  • Manage VA shift scheduling and hiring
  • Ensure high standards in bilingual communication
  • Handle emergency calls and create communication templates

Requirements

  • Native or C1 German (essential for local guest relations and auditing translations)
  • Fluent English (for international guests and VA team management)
  • Proven track record in STR management, platform dispute resolution, and managing remote teams (in this case VAs in the Philippines)
  • Experience using (AI) tools for analysis and managing scheduling software
  • A proactive troubleshooter who is assertive with platforms, empathetic with guests, and rigorous regarding staff accountability
  • Ability to take responsibility, recommend solutions, troubleshoot, plan and improve performance
  • Work outside regular office hours as-needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
STR managementplatform dispute resolutionremote team managementscheduling softwareAI tools for analysis
Soft Skills
proactive troubleshootingassertivenessempathyrigorous accountabilityresponsibilitysolution recommendationplanningperformance improvement