German & English STR Guest Ops Lead
Airhosted
full-time
Posted on:
Location Type: Remote
Location: South Africa
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Salary
💰 ZARNaN per year
Job Level
About the role
- Manage a premium short-term rental (STR) portfolio
- Oversee the Philippines-based Virtual Assistant (VA) team
- Ensure guest communication in English or German meets high standards
- Monitor reviews and guest messages, handle disputes
- Create and refine operational processes based on guest feedback
Requirements
- Native or C1 German (essential for local guest relations and auditing translations)
- Fluent English (for international guests and VA team management)
- Proven track record in STR management, platform dispute resolution, and managing remote teams
- Experience using (AI) tools for analysis and managing scheduling software
- Proactive troubleshooter
Benefits
- n/a 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard Skills & Tools
STR managementdispute resolutionremote team managementAI toolsscheduling software
Soft Skills
proactive troubleshootingguest communicationteam leadershipoperational process refinement