AirHelp

Senior Product Designer – Web Acquisition

AirHelp

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Job Level

Senior

About the role

  • At AirHelp, we’re on a mission to make air travel fair for all. As the world’s largest flight compensation company, we’ve helped millions of passengers understand their rights and claim what they’re owed after disrupted flights. Operating across more countries and handling more flight situations than anyone else, we lead the industry with our legal expertise, global reach, and deep commitment to passenger rights.
  • We're looking for a Senior Product Designer to lead the design strategy for our acquisition efforts - with a sharp focus on optimizing our website and driving conversions across key funnels. This role is critical to AirHelp’s next stage of growth, where every interaction counts and every design decision has measurable impact.
  • You’ll own how millions of users first experience our brand - from the homepage to the moment they take action. By collaborating closely with marketing, product, and engineering, you'll create user journeys that convert seamlessly across our claiming funnels, sales paths, and app downloads.
  • This is a role for a builder. You’ll shape the digital face of AirHelp, using research, analytics, and experimentation to lead design work that performs at scale and moves metrics that matter.
  • It's a hybrid job opportunity based in Kraków, Gdańsk, Warsaw, Barcelona or Berlin.

Requirements

  • Define and drive the design strateg y for our website and conversion pathways, building a data-informed roadmap and backlog in close partnership with product leadership.
  • Optimise key conversion touch-points by designing and launching A/B tests for landing pages, user flows, and sign-up processes that measurably increase entries into our sales funnels, claiming funnels, and app downloads.
  • Translate complex data into simple, effective design solutions, continuously using website analytics, user research, and test results to create a backlog of actionable improvements.
  • Several years of experience in designing and optimizing websites that function as core acquisition channels.
  • A track record of improving conversion funnels across web and mobile experiences.
  • Strong analytical skills - comfortable using tools like Google Analytics and A/B testing platforms to drive decisions.
  • A portfolio that highlights strategic, high-impact web design with business results.
  • Clear communication skills and a collaborative mindset for working across teams.
  • Experience in fast-paced, cross-functional environments with marketing and product collaboration.
  • Mastery of Figma and familiarity with tools for web analytics and optimization.
  • A passion for helping others grow through thoughtful feedback, mentoring, and shared ownership.
  • Comfort working in English in a globally distributed, impact-driven company.