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CX Representative – Billing & Collections
AirgasBilling & Collections Representative at Airgas managing customer accounts and ensuring timely billing. Contributing to maintaining healthy accounts receivable and resolving payment delays in a fast-paced environment.
About the role
Key responsibilities & impact- responsible for the accurate and timely daily billing of customer accounts
- safeguarding the assets of Airgas’s Central Division by maintaining a healthy accounts receivable position
- proactively avoid problems and issues that delay billing and payment from customers
- manage and prioritize an assigned portfolio for maximum collection benefit
- proactively resolve customer account issues and payment delays
Requirements
What you’ll need- High School Diploma/GED required
- prior business-to-business, order-to-cash, and/or business collections experience
- Strong technical proficiency, including advanced Excel skills
- proficiency in Google suite applications
- demonstrated ability to utilize financial applications within SAP
- Excellent analytical and creative problem-solving skills
- Strong interpersonal skills
- Preferred Qualifications: Associates/Bachelor’s degree
- Prior customer service related experience
- Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service-oriented environment
- Prior SAP experience
Benefits
Comp & perks- medical, dental, and vision plans
- short-term and long-term disability
- life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- pre-tax commuter transportation benefit
- parental leave
- vacation
- sick time
- floating holidays
- jury duty and funeral/bereavement leave
- paid holidays for all eligible full-time employees
- 401k plan with company matching funds
- tuition reimbursement
- discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingaccounts receivableorder-to-cashbusiness collectionsadvanced ExcelGoogle suite applicationsfinancial applicationsSAPanalytical skillsproblem-solving
Soft Skills
interpersonal skillscustomer servicecreativity
Certifications
High School DiplomaGEDAssociates degreeBachelor’s degree